MT
Mpho T
1 reviews | Active since Aug 2020
06 Jan 2023, 13:15
Platinum life won't stop debiting my account
I tried to call and email and call to no avail. I asked you guys to please cancel the debit and stop debiting my account. My bank cannot even stop the debit order from their side. I am not working and cannot afford to pay it. No policy documents were even sent to me so I don't even know what I am paying for
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Replies (1)
Platinum Life's replyOfficial
09 Jan 2023, 09:55Dear Mpho,
Thank you so much for reaching out to our Client Care team to assist with the cancellation. It has been logged accordingly and a consultant will be in touch within the week to confirm.
All premiums were stopped with immediate effect and nothing further will be deducted. Your documents were sent out via email to ensure that you had your 30 day review period.
Please do not hesitate to let is know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for reaching out to our Client Care team to assist with the cancellation. It has been logged accordingly and a consultant will be in touch within the week to confirm.
All premiums were stopped with immediate effect and nothing further will be deducted. Your documents were sent out via email to ensure that you had your 30 day review period.
Please do not hesitate to let is know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Jan 2023, 09:55
Official
Dear Mpho,
Thank you so much for reaching out to our Client Care team to assist with the cancellation. It has been logged accordingly and a consultant will be in touch within the week to confirm.
All premiums were stopped with immediate effect and nothing further will be deducted. Your documents were sent out via email to ensure that you had your 30 day review period.
Please do not hesitate to let is know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for reaching out to our Client Care team to assist with the cancellation. It has been logged accordingly and a consultant will be in touch within the week to confirm.
All premiums were stopped with immediate effect and nothing further will be deducted. Your documents were sent out via email to ensure that you had your 30 day review period.
Please do not hesitate to let is know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor