LA
Lyle A
1 reviews | Active since Mar 2021
16 Mar 2021, 18:05
Platinum life unprofessional service
Please assist
I have been trying to cancel a policy from platinum life and have been told that if I don’t disclose a reason as to why they won’t cancel the policy by someone working under supervision.
I was double debited, contract wasn’t sent went promised im unhappy with the putrid service.
At this point they are *****ing my money.
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Replies (1)
Platinum Life's replyOfficial
18 Mar 2021, 10:36Dear Lyle,
Thank you so much for taking my call.
Kindly note that our cancellation team will always ensure that you have all the needed options and information to make your decision. I have now processed the cancellation for you and a refund has been arranged for the February premium.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
Kindly note that our cancellation team will always ensure that you have all the needed options and information to make your decision. I have now processed the cancellation for you and a refund has been arranged for the February premium.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply18 Mar 2021, 10:36
Official
Dear Lyle,
Thank you so much for taking my call.
Kindly note that our cancellation team will always ensure that you have all the needed options and information to make your decision. I have now processed the cancellation for you and a refund has been arranged for the February premium.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
Kindly note that our cancellation team will always ensure that you have all the needed options and information to make your decision. I have now processed the cancellation for you and a refund has been arranged for the February premium.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor