SM
Shanan M

1 reviews | Active since May 2014

20 Apr 2020, 19:21

Platinum Life to the rescue

Due to the Covid 19 situation and being part of the many people who will not be getting paid over this period, I made a difficult decision to cancel my policy in order to be money conscious (bearing in mind iv been a happy client for 2 years, so this wasnt a decision I took lightly)

Consultant Tracy called me the very next week, to discuss the situation and a work out possible solution going forward. She was very professional and understanding, & showing that she knew what it ment to value a customer.

Needless to say I am still with Platinum Life, and can continue to benifit from affordable premiums and the cover the policy has to offer both myself and my daughter.

Thank you Tracy and Platinum Life for the excellent customer service that you have been providing. :)

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Replies (1)
Platinum Life
Platinum Life's reply21 Apr 2020, 13:13
Official
Dear Shanan, 

Wow, I am completely blown away by your review and so happy to hear about the experience you had with Tracy.

I am so glad that we were able to assist in this time and make sure you and your daughter are covered. Reviews like this really make our day and will keep us smiling for the rest of the week. 

Thank you so much for sharing this with us 

Kind Regards

Simone Venter
 Client Relationship Specialist & Client Care Supervisor