GL
Gerrie L
1 reviews | Active since Jan 2012
04 May 2021, 07:58
Platinum Life *******
I spoke with Sales Executive Rynhard Kruger on 3 March 2021 regarding Platinum Life's offer. I was extremely hesitant to give my banking details to him for fear they would debit my account without approving the contract. I eventually gave my banking details and then he immediately mentioned I have now opted in to the service. I disputed this and asked that the contract be sent to me for review. Until today (04/05/2021) I have not received an email with the contract to review and decline if I wish, but Platinum Life has debited my account. I specifically gave the agent my correct email address during the call.
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
04 May 2021, 12:46 Dear Gerrie,
I have received your complaint and we are currently following up regarding this matter.
Kindly note that the sales call has been requested and will be sent through, with the proof of documentation sent via email. Further feedback will also be provided at that time
As per your conversation with our Client Care team this morning, kindly note that a cancellation has been logged and you will be contacted for a legal closure.
Please let me know if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and we are currently following up regarding this matter.
Kindly note that the sales call has been requested and will be sent through, with the proof of documentation sent via email. Further feedback will also be provided at that time
As per your conversation with our Client Care team this morning, kindly note that a cancellation has been logged and you will be contacted for a legal closure.
Please let me know if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 May 2021, 12:46
Official
Dear Gerrie,
I have received your complaint and we are currently following up regarding this matter.
Kindly note that the sales call has been requested and will be sent through, with the proof of documentation sent via email. Further feedback will also be provided at that time
As per your conversation with our Client Care team this morning, kindly note that a cancellation has been logged and you will be contacted for a legal closure.
Please let me know if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and we are currently following up regarding this matter.
Kindly note that the sales call has been requested and will be sent through, with the proof of documentation sent via email. Further feedback will also be provided at that time
As per your conversation with our Client Care team this morning, kindly note that a cancellation has been logged and you will be contacted for a legal closure.
Please let me know if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor