1 reviews | Active since Nov 2016
Platinum life, the worst service in South Africa, FOR FREE!!!!!
Platinum life received my number through a friend who suggested they call me, with the intention of me receiving the gift. With the call, I was ALMOST convinced to take this offer but instead I told the person I spoke to, to send me the details before I make any final changes to my budget. The woman asked for my bank details and said that it was so that if I should take this offer I would not have to do the whole process again, busy as I was that day I gave the information to get the call over and done with ASAP. Couple of months down the line, I get an SMS from my bank, informing that Platinum life has taken money out of my bank (with a debit order) meaning it will happen every month. Firstly, who do you think you are, if you think you can take money out of my account without my approval? Secondly, with the request to cancel this ridiculous service, I now have to pay for the bank charges. This is completely unacceptable and unprofessional.
Dear Vincent,
Thank you for taking my call today.
I’ve requested the sales calls and any fault on our part will immediately be addressed. I have also arranged for a refund plus the bank charges, and no further premiums will be deducted from your account.
I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly on ***, as I will be very happy to assist you personally with anything you need.
Sincerely,
Tanja Yildirim
Client Care Manager
Platinum Life
Dear Vincent,
Thank you for taking my call today.
I’ve requested the sales calls and any fault on our part will immediately be addressed. I have also arranged for a refund plus the bank charges, and no further premiums will be deducted from your account.
I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly on ***, as I will be very happy to assist you personally with anything you need.
Sincerely,
Tanja Yildirim
Client Care Manager
Platinum Life
Dear Vincent,
I have listened to the calls made to you and can confirm that disciplinary action will be taken against the consultant as she did not explain the process correctly.
The refund was paid back to you and you also spoke to one of our constants Monica yesterday, the 12th of March, who was able to assist you with your policy.
Again, I am very sorry for the inconvenience and should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Dear Vincent,
I have listened to the calls made to you and can confirm that disciplinary action will be taken against the consultant as she did not explain the process correctly.
The refund was paid back to you and you also spoke to one of our constants Monica yesterday, the 12th of March, who was able to assist you with your policy.
Again, I am very sorry for the inconvenience and should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life