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illze I
1 reviews | Active since Jul 2017
04 Aug 2020, 12:11
Platinum Life taking ******** debit orders and it has doubled!
I cancelled Platinum Life because I do not have an income anymore. Now I have 2 debit orders of R515.71 that went off for July and August. How is this possible, my premium was R257.73? I want to cancel once again and get my money back!
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Replies (1)
Platinum Life's replyOfficial
05 Aug 2020, 17:18Dear Illze,
I have received your review and have looked into this matter.
Kindly note that we do not have any record of a cancellation request being received and as such, your premium was still being sent to the bank as normal. Due to missed premiums, the system did request doubles to get your policy back up to date and ensure that there is no break in cover.
I have processed a cancellation request and a consultant from our team will be in touch within the week for final confirmation. All further premiums have been stopped with immediate effect.
I apologize for any inconvenience caused
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter.
Kindly note that we do not have any record of a cancellation request being received and as such, your premium was still being sent to the bank as normal. Due to missed premiums, the system did request doubles to get your policy back up to date and ensure that there is no break in cover.
I have processed a cancellation request and a consultant from our team will be in touch within the week for final confirmation. All further premiums have been stopped with immediate effect.
I apologize for any inconvenience caused
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Aug 2020, 17:18
Official
Dear Illze,
I have received your review and have looked into this matter.
Kindly note that we do not have any record of a cancellation request being received and as such, your premium was still being sent to the bank as normal. Due to missed premiums, the system did request doubles to get your policy back up to date and ensure that there is no break in cover.
I have processed a cancellation request and a consultant from our team will be in touch within the week for final confirmation. All further premiums have been stopped with immediate effect.
I apologize for any inconvenience caused
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter.
Kindly note that we do not have any record of a cancellation request being received and as such, your premium was still being sent to the bank as normal. Due to missed premiums, the system did request doubles to get your policy back up to date and ensure that there is no break in cover.
I have processed a cancellation request and a consultant from our team will be in touch within the week for final confirmation. All further premiums have been stopped with immediate effect.
I apologize for any inconvenience caused
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor