MN
Magda N

1 reviews | Active since Mar 2009

03 May 2022, 09:12

Platinum life taking money from your bank account without any authorization

Platinum Life phone you get all your details from you to send you a obligation free, free gift and then take money from your account via DEBIT order? without you giving them permission to take money from your account or giving them your banking details this is *****!!! how can they just take money from your account my husband stated very CLEAR that he don't want any policies from them and then they put their hands into his bank account in anyway, and by the way how do they manage to take money from your account without you giving them any details about your bank account.. these people are very very unprofessional, they don't manage to sell policies and then they ***** people's money!!

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Replies (2)
Platinum Life
Platinum Life's reply03 May 2022, 09:50
Official
Dear Magda, 

I have received your review and I am currently following up regarding this matter 

Our system shows that Mr Nortje was contacted in February 2022 and offered a policy with Platinum Life. In the call, all details would need to be provided for a policy to be issued out in his name. A policy schedule was also sent out via email for the 30 day review period. 

I have spoken to Mr Nortje and a cancellation has been processed on the policy, I have requested the call made to him and as soon as I have any further information and feedback, it will be provided accordingly 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor 
Platinum Life
Platinum Life's reply06 May 2022, 09:45
Official
Dear Magda, 

I have received the sales calls and it has been sent through to Mr Nortje. 

Kindly note that all details were provided by him and a full legal closure was done. 

Please have a listen o the calls and let me know if you have any questions or feedback 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor