AS
Anelda S
1 reviews | Active since Feb 2021
02 Feb 2021, 15:12
Platinum life *****s your money
I have had my policy for a number of years with Platinum Life and learned last week that they don’t pay any money back to you or pay even for cancer claim you claim with them. I also don’t get my documents from them every time the call me to tell me my premium is goiing up.
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Platinum Life's replyOfficial
02 Feb 2021, 15:56Dear Anelda,
Thank you so much for taking my call today
As discussed, please note that all our policies are pure risk cover and as such, do not accrue a cash or surrender value. Our policies do have the added money back benefit. At the money back date of your policy (as provided on your documentation), if the policy is still in force and claim free, you do get back 50% off all premiums paid within this time.
Any valid claim submitted (as per the terms and conditions of our policies) will be handled and paid out by our claims team within 4 weeks (if no additional information is required). For any query regarding the rejection of a claim, you are more than welcome to contact the team and they will gladly advise and provide more information.
A cancellation has been processed and a consultant will be in touch within the week to confirm, Kindly note that all further debit orders have been stopped with immediate effect.
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call today
As discussed, please note that all our policies are pure risk cover and as such, do not accrue a cash or surrender value. Our policies do have the added money back benefit. At the money back date of your policy (as provided on your documentation), if the policy is still in force and claim free, you do get back 50% off all premiums paid within this time.
Any valid claim submitted (as per the terms and conditions of our policies) will be handled and paid out by our claims team within 4 weeks (if no additional information is required). For any query regarding the rejection of a claim, you are more than welcome to contact the team and they will gladly advise and provide more information.
A cancellation has been processed and a consultant will be in touch within the week to confirm, Kindly note that all further debit orders have been stopped with immediate effect.
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply02 Feb 2021, 15:56
Official
Dear Anelda,
Thank you so much for taking my call today
As discussed, please note that all our policies are pure risk cover and as such, do not accrue a cash or surrender value. Our policies do have the added money back benefit. At the money back date of your policy (as provided on your documentation), if the policy is still in force and claim free, you do get back 50% off all premiums paid within this time.
Any valid claim submitted (as per the terms and conditions of our policies) will be handled and paid out by our claims team within 4 weeks (if no additional information is required). For any query regarding the rejection of a claim, you are more than welcome to contact the team and they will gladly advise and provide more information.
A cancellation has been processed and a consultant will be in touch within the week to confirm, Kindly note that all further debit orders have been stopped with immediate effect.
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call today
As discussed, please note that all our policies are pure risk cover and as such, do not accrue a cash or surrender value. Our policies do have the added money back benefit. At the money back date of your policy (as provided on your documentation), if the policy is still in force and claim free, you do get back 50% off all premiums paid within this time.
Any valid claim submitted (as per the terms and conditions of our policies) will be handled and paid out by our claims team within 4 weeks (if no additional information is required). For any query regarding the rejection of a claim, you are more than welcome to contact the team and they will gladly advise and provide more information.
A cancellation has been processed and a consultant will be in touch within the week to confirm, Kindly note that all further debit orders have been stopped with immediate effect.
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor