Platinum Life *****ing money out of my bank account.

Item: Platinum Life
Rating: 1
Author: Corrie E

I have cancelled my policy with Platinum Life and end of February 2018 a debit order went of from my bank account. I contacted my bank to reverse the debit order and cancelled again with Platinum Life. Now again at the end of March 2018 they have debited my account twice!! What can I do?!?!?

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Replies (2)

Corrie E's updateReviewer Update

03 Apr 2018, 14:08

One of the consultants at Platinum Life phoned me and cancelled my policy. The e-mail I have send to cancel my policy was send to the wrong e-mail address. Thank you for your quick response.

Corrie E's update03 Apr 2018, 14:08

Reviewer Update

One of the consultants at Platinum Life phoned me and cancelled my policy. The e-mail I have send to cancel my policy was send to the wrong e-mail address. Thank you for your quick response.

Platinum Life's replyOfficial

03 Apr 2018, 14:17

Dear Corrie,

Thank you for taking my call today. As discussed we did unfortunately not receive your cancellation emails as it was sent to the incorrect email address.

I can, however, confirm that your policy has been canceled and I sincerely apologise for any inconvenience caused.

Please contact me directly on *** for any further assistance.

Kind regards,

Tanja Yildirim

Client Care Manager

Platinum Life

Platinum Life's reply03 Apr 2018, 14:17

Official