HR
Helen R

1 reviews | Active since Jan 2021

17 Dec 2025, 07:16

Platinum Life staff are amazing and friendly

Platinum Life staff are amazing and friendly. On my diagnosis of Breast Cancer I called them regarding making a claim. I was efficiently guided through the process and helped when I had any queries. On submission I was notified of its receipt and was given the name, email and contact details of the person that would be my claims consultant, namely Landi Janse van Rensburg. Landi kept me up to date telephonically and via sms of exactly where my claim was in the process and what was happening. She finally made a call that made me happy, my claim had been approved. She then followed this up with documented proof of our conversation. I have never received such outstanding and efficient (but friendly) help with any claim I've ever dealt with. Congratulations to Platinum and Landi for caring about the client and what they are going through at the time of a horrid diagnosis.

0
Replies (2)
Platinum Life
Platinum Life's reply17 Dec 2025, 07:27
Official
Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible. Platinum Life Client Care Team
Platinum Life
Platinum Life's reply17 Dec 2025, 08:41
Official
Dear Helen, 

We are so grateful for your heartfelt feedback. Thank you for trusting Platinum Life during such a challenging period in your life. Landi and our team are dedicated to offering compassionate, clear, and personalized support, and it’s wonderful to hear that her guidance and updates helped make this journey a little easier for you.

Hearing that you felt genuinely cared for and supported reminds us why we do what we do. We understand the worry and stress that comes with a serious diagnosis, and it’s our mission to provide clarity, reassurance, and assistance whenever it’s needed.

Your kind words about Landi and our team mean the world to us. We are honored to have been able to help and wish you all the very best as you continue on your journey.

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor