LR
Lelanie R

1 reviews | Active since Jan 2021

26 Jan 2021, 07:10

Platinum Life SPAM

I have been a loyal customer for years, i have tried to cancel a few times, but then they come with the sweet talk over the phone, kind of brain washing a person, and then you decide to keep it. What business does this. Then a family member should of received her money out, and what did they do?? begged her to give all her money to charity, and nothing to her. All the monies paid for nothing, I guess, then this year, the decide to take double the amount off in one month. Who does this?? Someone who would work in the accounts department, and who should have brains, even the dam director of the company could of made payment arrangements to take the money off earlier in December, and not double in January of all months. Don't they care, and don't they know these times are hard with COVID and lockdown.

Guess they don't care, all they want to do is brain wash people and take all of their money.

#upsetcustomer

0
Replies (1)
Platinum Life
Platinum Life's reply26 Jan 2021, 13:30
Official
Dear Lelanie, 

I have received your complaint on Hello Peter and would like to assist. I have not been able to reach you telephonically to discuss this matter. 
 
Please note that you can cancel your policy at any time. Our cancellation team will give you a call to ensure that you are aware of all options and information to make an informed decision. We never want you to feel pressured, but will try our best to ensure that you are fully covered. 
 
Kindly note that the system will send the premium through to the bank on the debit order date specified on the policy unless an alternative arrangement is made for that month. Your premium was submitted for the 25th and was only released for payment by the bank on the 20th of January 2020. 

I have reached out to you via email regarding this matter to ensure that we address it for you. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor