Platinum Life SPAM
During Lockdown I have received this frustrating spam calls about one of their products. They then deducted monies from my account AFTER I told them that I can't pay it. So debit orders were returned and others went through. I now need to pay the returned banking costs. AND they haven't returned my wrongful deductions...
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Platinum Life's replyOfficial
13 Jan 2021, 14:20Dear Glauda,
Thank you so much for taking my call and please accept my apologies that this matter was not resolved in last year with our Client Care team.
I have sent the call made to you regarding the policy and will gladly arrange to refund the bank costs as discussed. As you did agree to the policy and a full legal closure was done, no other refund is due.
Kindly have a listen to the call and please let me know if you have any further questions or feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and please accept my apologies that this matter was not resolved in last year with our Client Care team.
I have sent the call made to you regarding the policy and will gladly arrange to refund the bank costs as discussed. As you did agree to the policy and a full legal closure was done, no other refund is due.
Kindly have a listen to the call and please let me know if you have any further questions or feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 Jan 2021, 14:20
Official
Dear Glauda,
Thank you so much for taking my call and please accept my apologies that this matter was not resolved in last year with our Client Care team.
I have sent the call made to you regarding the policy and will gladly arrange to refund the bank costs as discussed. As you did agree to the policy and a full legal closure was done, no other refund is due.
Kindly have a listen to the call and please let me know if you have any further questions or feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and please accept my apologies that this matter was not resolved in last year with our Client Care team.
I have sent the call made to you regarding the policy and will gladly arrange to refund the bank costs as discussed. As you did agree to the policy and a full legal closure was done, no other refund is due.
Kindly have a listen to the call and please let me know if you have any further questions or feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor