Platinum Life - Solid Gold at taking money un authorised!
I wish I could even give a lesser than on star.
Earlier this year i was contacted by Platinum life saying I was nominated by a family member and that I would be receiving a gift. Very cleverly then selling me a policy with the added promise of a gift. NEVER RECEIVED!
Due to my losing my job I cancelled the policy immediately in April.
I received an email : Thank you for the opportunity to assist you further. Our records reflect that we had received your cancellation request on 13 April 2021. Landi contacted you on 22 April 2021 and made arrangements to reduce your premium and benefits, to make it possible for you to continue with your Policy. Please advise how you would like to proceed. Please let us know if you need any further assistance. Yours Sincerely, Elna-Karien Reinach Client Care Consultant
Since then they have deducted a total sum of R545.85 from my account. This is nothing less than *****ing! I WANT A REFUND IMMEDIATELY.
I have received your complaint and I am currently looking into this matter
Please note that our system shows that you were contacted on the 22nd of April and arranged for the policy to continue from July 2021. An updated schedule was also sent out to confirm this
I have requested the call and will gladly send it through with feedback. I have stopped the policy with immediate effect and no further premiums will be deducted.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently looking into this matter
Please note that our system shows that you were contacted on the 22nd of April and arranged for the policy to continue from July 2021. An updated schedule was also sent out to confirm this
I have requested the call and will gladly send it through with feedback. I have stopped the policy with immediate effect and no further premiums will be deducted.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor