KP
Kelsey P
1 reviews | Active since May 2020
30 Dec 2021, 19:35
PLATINUM LIFE SIMPLY ****S
Upset is an understatement. Firstly, I wish there was a zero star rating. I canceled my membership 5 months ago, due to the fact of empty promises regarding medical support.
When I canceled my membership, I was told that I had to pay a further 3 months (when considering this company, READ RHE FINE PRINT at least 4 times).
After canceling the membership, I was bombarded by external companies, linked with Platinum Life, causing irritation and delaying my work schedule.
This is now the 5TH MONTH I've been paying, after my first of many cancelation phone calls, AT MY OWN EXPENSES for I don't know exactly what.
I've had to spend a huge amount of airtime trying to solve this matter but clearly, the company is *********** and plainly *******.
I'm extremely unsatisfied and would NOT recommend Platinum Life EVER.
I look forward to a 2 month reimbur*****t and no more further wasted time.
Helpful (0)
Replies (9)0
Replies (9)
Platinum Life's replyOfficial
03 Jan 2022, 09:53Dear Kelsey,
I have received your review and have looked into this matter, I would like to provide some feedback
Kindly note that we did receive an email in August regarding a cancellation. As there was a recent upgrade on your policy at that point, our team did email back to confirm if you wished to cancel the upgrade or the entire policy. As no feedback was received, no cancellation was processed
I have logged the cancellation now and a consultant will be in touch within the week to confirm this with you. Our sister companies can only contact you with your consent, but I have asked them to add your details to their do not contact lists and contact you regarding any active subscriptions or memberships.
Please let me know if there is anything else I can assist with and I apologize for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter, I would like to provide some feedback
Kindly note that we did receive an email in August regarding a cancellation. As there was a recent upgrade on your policy at that point, our team did email back to confirm if you wished to cancel the upgrade or the entire policy. As no feedback was received, no cancellation was processed
I have logged the cancellation now and a consultant will be in touch within the week to confirm this with you. Our sister companies can only contact you with your consent, but I have asked them to add your details to their do not contact lists and contact you regarding any active subscriptions or memberships.
Please let me know if there is anything else I can assist with and I apologize for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Jan 2022, 09:53
Official
Dear Kelsey,
I have received your review and have looked into this matter, I would like to provide some feedback
Kindly note that we did receive an email in August regarding a cancellation. As there was a recent upgrade on your policy at that point, our team did email back to confirm if you wished to cancel the upgrade or the entire policy. As no feedback was received, no cancellation was processed
I have logged the cancellation now and a consultant will be in touch within the week to confirm this with you. Our sister companies can only contact you with your consent, but I have asked them to add your details to their do not contact lists and contact you regarding any active subscriptions or memberships.
Please let me know if there is anything else I can assist with and I apologize for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter, I would like to provide some feedback
Kindly note that we did receive an email in August regarding a cancellation. As there was a recent upgrade on your policy at that point, our team did email back to confirm if you wished to cancel the upgrade or the entire policy. As no feedback was received, no cancellation was processed
I have logged the cancellation now and a consultant will be in touch within the week to confirm this with you. Our sister companies can only contact you with your consent, but I have asked them to add your details to their do not contact lists and contact you regarding any active subscriptions or memberships.
Please let me know if there is anything else I can assist with and I apologize for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
KP
Kelsey P's updateReviewer Update
03 Jan 2022, 10:00Sorry, no.
I received a phone call in August to confirm the cancelation. The agent informed me that I'll still have to pay for August, September and October.
Since I have paid 2 months extra, I wilp not be settling without a 2 month reimbur*****t.
Thanks for understanding, I look forward to getting a notification regarding the R674 owed, paid into my account.
I received a phone call in August to confirm the cancelation. The agent informed me that I'll still have to pay for August, September and October.
Since I have paid 2 months extra, I wilp not be settling without a 2 month reimbur*****t.
Thanks for understanding, I look forward to getting a notification regarding the R674 owed, paid into my account.
KP
Kelsey P's update03 Jan 2022, 10:00
Reviewer Update
Sorry, no.
I received a phone call in August to confirm the cancelation. The agent informed me that I'll still have to pay for August, September and October.
Since I have paid 2 months extra, I wilp not be settling without a 2 month reimbur*****t.
Thanks for understanding, I look forward to getting a notification regarding the R674 owed, paid into my account.
I received a phone call in August to confirm the cancelation. The agent informed me that I'll still have to pay for August, September and October.
Since I have paid 2 months extra, I wilp not be settling without a 2 month reimbur*****t.
Thanks for understanding, I look forward to getting a notification regarding the R674 owed, paid into my account.
Platinum Life's replyOfficial
03 Jan 2022, 10:02Dear Kelsey,
Our cancellations are done with immediate effect - did you maybe have a membership with the Box that needed to be completed so that your last Box could be sent out?
Our cancellations are done with immediate effect - did you maybe have a membership with the Box that needed to be completed so that your last Box could be sent out?
Platinum Life's reply03 Jan 2022, 10:02
Official
Dear Kelsey,
Our cancellations are done with immediate effect - did you maybe have a membership with the Box that needed to be completed so that your last Box could be sent out?
Our cancellations are done with immediate effect - did you maybe have a membership with the Box that needed to be completed so that your last Box could be sent out?
KP
Kelsey P's updateReviewer Update
03 Jan 2022, 10:09No. I did not have a membership with them. It was my platinum life subscription with the exact amount of R337.
KP
Kelsey P's update03 Jan 2022, 10:09
Reviewer Update
No. I did not have a membership with them. It was my platinum life subscription with the exact amount of R337.
Platinum Life's replyOfficial
03 Jan 2022, 10:14The only correspondence I can see prior to the email sent, was a call in November 2020 to reduce the premium. Do you remember when you spoke to the consultant and I can check any incoming or outgoing calls received from your number?
Platinum Life's reply03 Jan 2022, 10:14
Official
The only correspondence I can see prior to the email sent, was a call in November 2020 to reduce the premium. Do you remember when you spoke to the consultant and I can check any incoming or outgoing calls received from your number?
KP
Kelsey P's updateReviewer Update
03 Jan 2022, 10:16No I don't remember the date, I trusted that the company would handle that?
KP
Kelsey P's update03 Jan 2022, 10:16
Reviewer Update
No I don't remember the date, I trusted that the company would handle that?
Platinum Life's replyOfficial
03 Jan 2022, 10:22I will check from around the same time the email came in and advise further
Platinum Life's reply03 Jan 2022, 10:22
Official
I will check from around the same time the email came in and advise further
KP
Kelsey P's updateReviewer Update
03 Jan 2022, 10:23Thank you
KP
Kelsey P's update03 Jan 2022, 10:23
Reviewer Update
Thank you
Platinum Life's replyOfficial
03 Jan 2022, 10:48I have followed up and could only find the following conversations:
11 August 2021 - Nova Life contacted you regarding a gift from the Box
15 September 2021 - You were contacted by The Box Fashion and offered a subscription was offered
28 September 2021 - You spoke to a consultant from the Box and declined the offer
I am unable to locate any calls made to or from Platinum Life in this time. I have asked the Box to check their system and advise from there
I have asked a consultant to give you a call to confirm cancellation and discuss the requested refund
11 August 2021 - Nova Life contacted you regarding a gift from the Box
15 September 2021 - You were contacted by The Box Fashion and offered a subscription was offered
28 September 2021 - You spoke to a consultant from the Box and declined the offer
I am unable to locate any calls made to or from Platinum Life in this time. I have asked the Box to check their system and advise from there
I have asked a consultant to give you a call to confirm cancellation and discuss the requested refund
Platinum Life's reply03 Jan 2022, 10:48
Official
I have followed up and could only find the following conversations:
11 August 2021 - Nova Life contacted you regarding a gift from the Box
15 September 2021 - You were contacted by The Box Fashion and offered a subscription was offered
28 September 2021 - You spoke to a consultant from the Box and declined the offer
I am unable to locate any calls made to or from Platinum Life in this time. I have asked the Box to check their system and advise from there
I have asked a consultant to give you a call to confirm cancellation and discuss the requested refund
11 August 2021 - Nova Life contacted you regarding a gift from the Box
15 September 2021 - You were contacted by The Box Fashion and offered a subscription was offered
28 September 2021 - You spoke to a consultant from the Box and declined the offer
I am unable to locate any calls made to or from Platinum Life in this time. I have asked the Box to check their system and advise from there
I have asked a consultant to give you a call to confirm cancellation and discuss the requested refund