Platinum Life should fall
So i have subscribed to Platinum life and was promised all these awesome plans and whatever. They asked me for a list of contacts and said if i provide them with 45 or more contacts i would receive a waterproof speaker. This did not happen and all my friends were angry that i gave there numbers to platinum life. I then called them and asked for a refund and my policy cancelled. They sweettalked me again and promised they will check what happened. This also did not happen, My policy was never cancelled, And it takes forever for them to even get back to their clients. Their service is absolutely disgusting.
Dear Nico,
Thank you for taking the time to speak to me yesterday.
Firstly, I do apologize that you never received any feedback regarding your referral gift. I have lodged a query with our logistics department and they will investigate and be able to shed some light on the matter.
I have also arranged a resend of the speaker itself, as was promised to you in last year, the package has been scheduled to be resent today.
We have also processed the cancellation of your policy and a consultant will give you a call within the next 2-3 days to confirm. The premium for 27 June 2018 is unfortunately already at the bank, but I will arrange a refund for that amount to be paid back into your account.
If there is anything else I can assist with, you are more than welcome to give me a call on ***.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Nico,
Thank you for taking the time to speak to me yesterday.
Firstly, I do apologize that you never received any feedback regarding your referral gift. I have lodged a query with our logistics department and they will investigate and be able to shed some light on the matter.
I have also arranged a resend of the speaker itself, as was promised to you in last year, the package has been scheduled to be resent today.
We have also processed the cancellation of your policy and a consultant will give you a call within the next 2-3 days to confirm. The premium for 27 June 2018 is unfortunately already at the bank, but I will arrange a refund for that amount to be paid back into your account.
If there is anything else I can assist with, you are more than welcome to give me a call on ***.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Nico
I have received feedback from our logistics department regarding the previous delivery of your promotional gift and would like to advise. I tried to contact you, but could not reach you unfortunately.
The package was delivered to the Mailroom of your physical address on the 23rd of June 2018 and was signed for by Simon. The name on the package was incorrect (Mr Nico Tinber) and might be the reason you did not receive the package after delivery.
I do apologize for any inconvenience caused by this, but as per our previous conversation, a resend with the correct details has been arranged and the package should be delivered shortly.
Please do not hesitate to give me a call on *** if there is anything else I can assist with
Have a great day
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Nico
I have received feedback from our logistics department regarding the previous delivery of your promotional gift and would like to advise. I tried to contact you, but could not reach you unfortunately.
The package was delivered to the Mailroom of your physical address on the 23rd of June 2018 and was signed for by Simon. The name on the package was incorrect (Mr Nico Tinber) and might be the reason you did not receive the package after delivery.
I do apologize for any inconvenience caused by this, but as per our previous conversation, a resend with the correct details has been arranged and the package should be delivered shortly.
Please do not hesitate to give me a call on *** if there is anything else I can assist with
Have a great day
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor