gG
gershwins G
1 reviews | Active since Jul 2016
05 Jan 2023, 10:08
Platinum Life ****s you for personal info
I'm reading mixed reviews regarding Platinum Life and most of which are bad and now I have experienced it for myself. I was promised some kind of gift in November 2022 and to date have received nothing. They asked for all sorts of personal information and now I regret giving it to them. What a ****, wont fall for this again.
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Platinum Life's replyOfficial
05 Jan 2023, 11:23Dear Gershwin,
Thank you for reaching out to us with your concerns.
Our records show our last communication with you via SMS was on 2022/12/09 where you selected a gift option.
Kindly note that our logistics department was closed from 15 December and reopened yesterday 04 January 2023.
Unfortunately, there is a delay with our deliveries, however, the logistics team is working fervently to eradicate this backlog.
We are an authorised FSP and have been part of the industry for over 20 years. I want to assure you that any information given to us is treated with the strictest adherence to POPIA and we comply with all rules as required by the FSCA. In addition to this compliance, we are also very proud of our Hello Peter rating which we've achieved through our commitment to product and service excellence and a very client centric approach.
I hope this addresses your concerns, however, I will have a consultant contact you shortly to answer any further questions you may have.
Regards,
Alisha Narainsamy
Client Care Manager
Thank you for reaching out to us with your concerns.
Our records show our last communication with you via SMS was on 2022/12/09 where you selected a gift option.
Kindly note that our logistics department was closed from 15 December and reopened yesterday 04 January 2023.
Unfortunately, there is a delay with our deliveries, however, the logistics team is working fervently to eradicate this backlog.
We are an authorised FSP and have been part of the industry for over 20 years. I want to assure you that any information given to us is treated with the strictest adherence to POPIA and we comply with all rules as required by the FSCA. In addition to this compliance, we are also very proud of our Hello Peter rating which we've achieved through our commitment to product and service excellence and a very client centric approach.
I hope this addresses your concerns, however, I will have a consultant contact you shortly to answer any further questions you may have.
Regards,
Alisha Narainsamy
Client Care Manager
Platinum Life's reply05 Jan 2023, 11:23
Official
Dear Gershwin,
Thank you for reaching out to us with your concerns.
Our records show our last communication with you via SMS was on 2022/12/09 where you selected a gift option.
Kindly note that our logistics department was closed from 15 December and reopened yesterday 04 January 2023.
Unfortunately, there is a delay with our deliveries, however, the logistics team is working fervently to eradicate this backlog.
We are an authorised FSP and have been part of the industry for over 20 years. I want to assure you that any information given to us is treated with the strictest adherence to POPIA and we comply with all rules as required by the FSCA. In addition to this compliance, we are also very proud of our Hello Peter rating which we've achieved through our commitment to product and service excellence and a very client centric approach.
I hope this addresses your concerns, however, I will have a consultant contact you shortly to answer any further questions you may have.
Regards,
Alisha Narainsamy
Client Care Manager
Thank you for reaching out to us with your concerns.
Our records show our last communication with you via SMS was on 2022/12/09 where you selected a gift option.
Kindly note that our logistics department was closed from 15 December and reopened yesterday 04 January 2023.
Unfortunately, there is a delay with our deliveries, however, the logistics team is working fervently to eradicate this backlog.
We are an authorised FSP and have been part of the industry for over 20 years. I want to assure you that any information given to us is treated with the strictest adherence to POPIA and we comply with all rules as required by the FSCA. In addition to this compliance, we are also very proud of our Hello Peter rating which we've achieved through our commitment to product and service excellence and a very client centric approach.
I hope this addresses your concerns, however, I will have a consultant contact you shortly to answer any further questions you may have.
Regards,
Alisha Narainsamy
Client Care Manager