yB
yolande B
1 reviews | Active since Sept 2013
16 Aug 2019, 15:27
Platinum life **** or *****
I just received a call regarding a cancer policy. I was asked a lot of questions and was told that I would receive a free gift. Afterwards I tried to phone back but the number was changed or does not exist anymore. +***
This is very upsetting as it seems to be a **** or ***** of some sort.
I insist to be taken off the list and that you cancel anything that has been linked with my email, cellphone number, name and bank name.
Please give confirmation as soon as I am removed from all systems.
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Platinum Life's replyOfficial
19 Aug 2019, 11:58 Dear Yolande I have not been able to reach you on the number provided on Hello Peter and would like to provide some feedback regarding your complaint. Kindly note that we do give our policy holders the chance to nominate friends and family members for a promotional gift. This is obligation and cost free and simply serves as a way to provide more information regarding our company and products. We are a registered FSB and all our conduct is in line with current FCSA legislation. All referral calls are made from our outgoing call centres (Pretoria and Johannesburg) and you would not be able to call back on those numbers. You are more than welcome to give our client care team a call on ***, as they take all incoming queries.
Please do not hesitate to contact me on *** if there is anything I can assist with
Have a great day
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Please do not hesitate to contact me on *** if there is anything I can assist with
Have a great day
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply19 Aug 2019, 11:58
Official
Dear Yolande I have not been able to reach you on the number provided on Hello Peter and would like to provide some feedback regarding your complaint. Kindly note that we do give our policy holders the chance to nominate friends and family members for a promotional gift. This is obligation and cost free and simply serves as a way to provide more information regarding our company and products. We are a registered FSB and all our conduct is in line with current FCSA legislation. All referral calls are made from our outgoing call centres (Pretoria and Johannesburg) and you would not be able to call back on those numbers. You are more than welcome to give our client care team a call on ***, as they take all incoming queries.
Please do not hesitate to contact me on *** if there is anything I can assist with
Have a great day
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Please do not hesitate to contact me on *** if there is anything I can assist with
Have a great day
Simone Venter
Client Relationship Specialist & Client Care Supervisor