Platinum life says that I agreed on an insurance policy

Dear Emsie,
 
Thank you so much for taking our call and allowing us the opportunity to resolve your query.
 
I apologize for any inconvenience caused, as discussed feedback was originally sent on the 14th of November and has been resent today on both your emails, which we confirmed.
 
Kindly note that your cancellation request was logged today. A consultant from our cancellation team will be in touch within a week to confirm this, so please keep an eye out for our call. 

 
Kind Regards 

Chrysanthea Chetty
Client Care Consultant