gG
gigiforfun G
1 reviews | Active since Aug 2016
11 Feb 2021, 10:10
Platinum Life return policy up to no good
Still struggling to get deductions paid back
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Replies (1)0
Replies (1)
Platinum Life's replyOfficial
11 Feb 2021, 10:31Dear Glauda,
I have received your complaint and would like to assist.
An email with feedback was sent through on the 13th of January 2021 regarding your complaint. I have arranged for this to be resent.
Please note that we are awaiting your bank statement to refund the bank costs for the premiums that did not go through. As you did agree to the policy and documentation was sent out for the 30 day review period, no other refund is due.
Your policy was cancelled in November and no further deductions have been made.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist.
An email with feedback was sent through on the 13th of January 2021 regarding your complaint. I have arranged for this to be resent.
Please note that we are awaiting your bank statement to refund the bank costs for the premiums that did not go through. As you did agree to the policy and documentation was sent out for the 30 day review period, no other refund is due.
Your policy was cancelled in November and no further deductions have been made.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply11 Feb 2021, 10:31
Official
Dear Glauda,
I have received your complaint and would like to assist.
An email with feedback was sent through on the 13th of January 2021 regarding your complaint. I have arranged for this to be resent.
Please note that we are awaiting your bank statement to refund the bank costs for the premiums that did not go through. As you did agree to the policy and documentation was sent out for the 30 day review period, no other refund is due.
Your policy was cancelled in November and no further deductions have been made.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist.
An email with feedback was sent through on the 13th of January 2021 regarding your complaint. I have arranged for this to be resent.
Please note that we are awaiting your bank statement to refund the bank costs for the premiums that did not go through. As you did agree to the policy and documentation was sent out for the 30 day review period, no other refund is due.
Your policy was cancelled in November and no further deductions have been made.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor