Platinum life - refund

The worst experience ever. I joined with platinum life and they have been taking money ever since but I never received any documentation from them, I canceled and it has been a hassle ever since. I've been waiting for my refund. One of their clients told me that it was paid in to my account and I had to wait for 3-5 days. It never reflected in my account. I don't know if this is happening to only me or if there are others out there. This is not how one does business. Quick to take money out of people's accounts but slow to refund. It seems like you guys **** people because only ******** do such thing. Please fix what's wrong.