CP
Christine P
1 reviews | Active since May 2022
10 Jun 2025, 08:41
Platinum Life pushed me away from their services...
I probably would have used your services if your call center agents listened carefully to instructions and called at the convenient times I gave them. They continued to pester me. I would tell them it's not the right time. They phone me again. I would give a convenient time and it gets ignored. It's not about selling your service... it's about making the cold calls and getting the sales. And this is why I won't use platinum life.
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Replies (1)
Platinum Life's replyOfficial
10 Jun 2025, 10:00Dear Christine
Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience and frustration caused by our repeated calls outside of your requested times. This is not the experience we aim to provide.
Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience and frustration caused by our repeated calls outside of your requested times. This is not the experience we aim to provide.
Your request for specific call times should have been respected, and I completely understand how repeated, untimely calls can feel intrusive. Please rest assured that I have flagged this with the relevant team, and your contact details have been updated to ensure no further calls are made. Additionally, I’ve requested a review of the call records to ensure we address the matter internally and improve how we engage with our potential clients.
We value your feedback—it helps us improve our service and ensure we treat all individuals with the respect and consideration they deserve.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply10 Jun 2025, 10:00
Official
Dear Christine
Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience and frustration caused by our repeated calls outside of your requested times. This is not the experience we aim to provide.
Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience and frustration caused by our repeated calls outside of your requested times. This is not the experience we aim to provide.
Your request for specific call times should have been respected, and I completely understand how repeated, untimely calls can feel intrusive. Please rest assured that I have flagged this with the relevant team, and your contact details have been updated to ensure no further calls are made. Additionally, I’ve requested a review of the call records to ensure we address the matter internally and improve how we engage with our potential clients.
We value your feedback—it helps us improve our service and ensure we treat all individuals with the respect and consideration they deserve.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor