1 reviews | Active since Jul 2017
Platinum Life - 'Promotional Gift' ****???
I was just asked very intrusive questions by Platinum Life where the lady insisted on asking personal questions including ID number and banking details. I did not provide this information and when I goggled them now, I see that this looks like a ****.
When I tried to call back to clarify, nobody answered. I want to state quite clearly that I do NOT want to be harassed again by Platinum Life and would like to be removed from any communication and contact.
Furthermore, I did NOT agree to sign up to any cover with this company and do not want the 'promotional gift' either. Please confirm in writing that I will not receive anything from Platinum Life, either in the way of a gift, nor of a free 6-month Cancer voucher.
If I see any charges/fees come through. I will be reporting this to the Consumer Protection Act as I have not agreed to anything.
I have received your complaint and would like to provide more information regarding this matter.
Please note that we offer our policyholders the chance to nominate friends and family members for a promotional gift. Our gifts are obligation and cost-free and serve as a way to provide more information about who we are and what we do.
This gift is NOT a policy.
Platinum Life is a registered FSP and all our conduct is in line with current FSCA legislation. A policy will only be activated with your consent and if you provide all your details.
I have asked our promotional department to remove your details to ensure that nothing is sent out to you. Your details have also been added to our do not contact list so that you are not contacted again
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide more information regarding this matter.
Please note that we offer our policyholders the chance to nominate friends and family members for a promotional gift. Our gifts are obligation and cost-free and serve as a way to provide more information about who we are and what we do.
This gift is NOT a policy.
Platinum Life is a registered FSP and all our conduct is in line with current FSCA legislation. A policy will only be activated with your consent and if you provide all your details.
I have asked our promotional department to remove your details to ensure that nothing is sent out to you. Your details have also been added to our do not contact list so that you are not contacted again
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thanks for getting back to me. I was contacted by one of your agents again today to say that I haven't been removed from your list. They've requested my personal details again and said that they need this info to remove me from the contact list and the promotional gift.
I thought this was sorted out already.
Thanks for getting back to me. I was contacted by one of your agents again today to say that I haven't been removed from your list. They've requested my personal details again and said that they need this info to remove me from the contact list and the promotional gift.
I thought this was sorted out already.
I am so sorry about this. I will be following up with our referral department immediately
I am so sorry about this. I will be following up with our referral department immediately