TM
Tracey M

1 reviews | Active since Feb 2017

12 Oct 2021, 13:27

Platinum Life promotional gift - empty promise

On 2 September 2021 I received an SMS notifying me a friend had nominated me to receive a promotional gift and to expect a quick call from Platinum Life. I duly received the call the next day. Like many others I had to disclose a LOT of personal information but was reassured by the caller that everything was legit, would not be shared etc etc. And furthermore, no matter what I did or did not want to accept from them, I would be receiving a “promotional gift of my choice”. I was told to expect another message (have never received it) which would give me a link to select the gift of my choice which would be delivered to me within 4-6 weeks. I had a similar experience a few years ago with Platinum Life – was also referred by a friend and received a call etc. - to this day I have never received the follow up message, nor the promised gift. Funny thing is my friend says she received hers so somewhere, somehow it must be for real. So, Platinum Life, where is mine? The “quick” call was not that quick and I gave you far too much information. Would be good to get something considering I was repeatedly promised despite my skepticism caused by my first negative experience.

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Replies (5)
Platinum Life
Platinum Life's reply12 Oct 2021, 13:40
Official
Dear Tracey, 

I have received your review and I am following up regarding this matter 

Kindly note that I will provide feedback as soon as possible

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor 
TM
Tracey M's update12 Oct 2021, 17:25
Reviewer Update
Thank you for your prompt response. I also received a follow-up call from the original consultant (my apologies for not recalling her name). Everything was re-explained and re-promised, but I have yet to receive the SMS on which I am supposed to indicate my selection? (Even though the consultant did seem surprised that I had not received it and said she was onto it.)
Platinum Life
Platinum Life's reply13 Oct 2021, 07:54
Official
Dear Tracey, 

I will confirm with the referral department again and ensure that the SMS is sent out to you as soon as possible 
TM
Tracey M's update20 Oct 2021, 09:54
Reviewer Update
Empty promises. They have my phone number as they were able to call very smartly to act on my negative review. But to this day they cannot get it right to send that sms. I will never get it. People out there, do not waste your time.
TM
Tracey M's update16 Nov 2021, 12:20
Reviewer Update
Today I can say a thank you to Platinum Life. In the end they delivered my free gift today. I never found out what caused the delay, but ultimately it was all resolved. This platform certainly played a role. Much appreciated Platinum Life.