FW
Fiona W
1 reviews | Active since Jul 2020
24 Mar 2025, 20:39
Platinum life poor telephone etiquette
I received a call 12hrs ago regarding my policy update that will take effect 01 May. I emailed an hour later ( info@...) to advise I've not reveived the update yet. Still waiting on the email. Rudest telesales agent ever. Why does a person have to be angry after a call from platinum life and it's not the first time this happened? I am totally unhappy with your telephone etiquette. Please discuss with yiur agents, repeating a persons name after each sentence doesn't make the conversation go better. Neither does getting irrate with the person you're trying to upgrade.
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Platinum Life's replyOfficial
25 Mar 2025, 07:16Dear Fiona,
I am sorry to hear about the experience you had with our sales team. This is not in line with how we do business and I have requested the call to ensure that this is addressed directly with the agent.
Please note that documentation for a new upgrade is sent out within 2 weeks from when you are contacted and you will enjoy a 30 day review period before the higher amount is set to kick in. I apologize if the consultant did not explain this process fully and for any misunderstanding regarding your updated documentation
If there is anything else we can assist with, please do not hesitate to contact us
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am sorry to hear about the experience you had with our sales team. This is not in line with how we do business and I have requested the call to ensure that this is addressed directly with the agent.
Please note that documentation for a new upgrade is sent out within 2 weeks from when you are contacted and you will enjoy a 30 day review period before the higher amount is set to kick in. I apologize if the consultant did not explain this process fully and for any misunderstanding regarding your updated documentation
If there is anything else we can assist with, please do not hesitate to contact us
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply25 Mar 2025, 07:16
Official
Dear Fiona,
I am sorry to hear about the experience you had with our sales team. This is not in line with how we do business and I have requested the call to ensure that this is addressed directly with the agent.
Please note that documentation for a new upgrade is sent out within 2 weeks from when you are contacted and you will enjoy a 30 day review period before the higher amount is set to kick in. I apologize if the consultant did not explain this process fully and for any misunderstanding regarding your updated documentation
If there is anything else we can assist with, please do not hesitate to contact us
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am sorry to hear about the experience you had with our sales team. This is not in line with how we do business and I have requested the call to ensure that this is addressed directly with the agent.
Please note that documentation for a new upgrade is sent out within 2 weeks from when you are contacted and you will enjoy a 30 day review period before the higher amount is set to kick in. I apologize if the consultant did not explain this process fully and for any misunderstanding regarding your updated documentation
If there is anything else we can assist with, please do not hesitate to contact us
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor