AG
Alicia G
1 reviews | Active since Nov 2019
08 Mar 2024, 08:42
Platinum life poor customer service
I'm really not happy with the telephonic service. Nr ***phoned me today unfortunately I cannot remember her name. She wanted to smuther off a gift voucher of which I'm trying to tell her to ph9ne me back. But she didn't give me a chance. She keeps saying but let me just quickly explain. What she doesn't understand is we're I'm going there is no signal and she just doesn't ot give me time to speak. In thus case I'm going to cancel my profile with platinum. As I'm fed up now.
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
08 Mar 2024, 09:08Dear Alicia,
Thank you so much for taking my call and I am sorry about the experience you had.
This is not in line with how we do business and I am following up on who contacted you and the conduct of the consultant. Please note that I have arranged for your details to be added to our Do Not Contact list to ensure that you receive no further calls
You are welcome to advise if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and I am sorry about the experience you had.
This is not in line with how we do business and I am following up on who contacted you and the conduct of the consultant. Please note that I have arranged for your details to be added to our Do Not Contact list to ensure that you receive no further calls
You are welcome to advise if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Mar 2024, 09:08
Official
Dear Alicia,
Thank you so much for taking my call and I am sorry about the experience you had.
This is not in line with how we do business and I am following up on who contacted you and the conduct of the consultant. Please note that I have arranged for your details to be added to our Do Not Contact list to ensure that you receive no further calls
You are welcome to advise if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and I am sorry about the experience you had.
This is not in line with how we do business and I am following up on who contacted you and the conduct of the consultant. Please note that I have arranged for your details to be added to our Do Not Contact list to ensure that you receive no further calls
You are welcome to advise if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor