WP
Whitey P
1 reviews | Active since Apr 2022
25 Apr 2022, 13:14
Platinum Life Policy
If you are a current Policy holder you should check what the stipulations are in your Policy. Check the interpretation of the "Benefits " Unless you die in an ACCIDENT or are CCIDENTALLY disbaled, you will not see one cent from them.
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Replies (2)
Platinum Life's replyOfficial
25 Apr 2022, 13:48Dear Whitey,
I have received your complaint
Kindly note that we specialize in pure risk cover - Accidental Disability and Accidental Death. This is stated in our policy contracts, on our website and in all calls that are made when a policy is offered. We do not cover any natural causes on our policies.
Our team is currently following up on this matter and have requested the calls made to you. As soon as it has been received, it will be sent through via email with further feedback
Please let me know if there is anything else I can assist with while we are waiting for that feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint
Kindly note that we specialize in pure risk cover - Accidental Disability and Accidental Death. This is stated in our policy contracts, on our website and in all calls that are made when a policy is offered. We do not cover any natural causes on our policies.
Our team is currently following up on this matter and have requested the calls made to you. As soon as it has been received, it will be sent through via email with further feedback
Please let me know if there is anything else I can assist with while we are waiting for that feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply25 Apr 2022, 13:48
Official
Dear Whitey,
I have received your complaint
Kindly note that we specialize in pure risk cover - Accidental Disability and Accidental Death. This is stated in our policy contracts, on our website and in all calls that are made when a policy is offered. We do not cover any natural causes on our policies.
Our team is currently following up on this matter and have requested the calls made to you. As soon as it has been received, it will be sent through via email with further feedback
Please let me know if there is anything else I can assist with while we are waiting for that feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint
Kindly note that we specialize in pure risk cover - Accidental Disability and Accidental Death. This is stated in our policy contracts, on our website and in all calls that are made when a policy is offered. We do not cover any natural causes on our policies.
Our team is currently following up on this matter and have requested the calls made to you. As soon as it has been received, it will be sent through via email with further feedback
Please let me know if there is anything else I can assist with while we are waiting for that feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
WP
Whitey P's updateReviewer Update
25 Apr 2022, 14:16I suppose saying what is covered is not the same as also mentioning what is specifically NOT covered. I needed a Policy that would cover death and disability but not the conditions you are selling. I had mistakenly assumed that you would give me a product that would suit my needs . ! Yes, I should have read the 14 odd pages of Legal jargon and pretty pictures. Costly mistake on my part. Guess I should be less trusting in future. I hope you enjoy the 25 Payments you recived from me for mahala.
WP
Whitey P's update25 Apr 2022, 14:16
Reviewer Update
I suppose saying what is covered is not the same as also mentioning what is specifically NOT covered. I needed a Policy that would cover death and disability but not the conditions you are selling. I had mistakenly assumed that you would give me a product that would suit my needs . ! Yes, I should have read the 14 odd pages of Legal jargon and pretty pictures. Costly mistake on my part. Guess I should be less trusting in future. I hope you enjoy the 25 Payments you recived from me for mahala.