1 reviews | Active since Oct 2018
Platinum life not listening to clients. *****ing money.
I am so deacusted with Platinum life. For months i told them i don't want their policys for cancer. And still they dont listen. They take money out of mt account without my consent. Each time i have to stop the debit order then the next month they take double.
I want my money back. You people have a lack of not listening. I told them for months i CANNOT afford it.
And they just keep on steeling my money out of my account.
The first amount was in sept R118.67
And in Oct it was R237.34
I want my money back in my account.
And please these people doesnt take NO for an answer.
This makes me upset and i had enough.
Dear Rina,
Thank you so much for taking my call today.
Kindly note that your policy has been frozen and no further premiums will be deducted. I have requested the calls made to you in July regarding the policy, to follow up on how the matter was handled and what was discussed.
Please note that we will refund the premium that has been deducted from your account in October.
I do apologize for any inconvenience caused by this.
Please do not hesitate to call me on *** if there is anything else I can assist with.
If you have any further queries please feel free to contact us.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Rina,
Thank you so much for taking my call today.
Kindly note that your policy has been frozen and no further premiums will be deducted. I have requested the calls made to you in July regarding the policy, to follow up on how the matter was handled and what was discussed.
Please note that we will refund the premium that has been deducted from your account in October.
I do apologize for any inconvenience caused by this.
Please do not hesitate to call me on *** if there is anything else I can assist with.
If you have any further queries please feel free to contact us.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor