1 reviews | Active since Jun 2024
Platinum Life not honourable!
I was approached telephonically by Liezel from Platinum Life. Nice lady, but quite pushy. Before I knew it, I have signed up for something I didn't want. Nevertheless, that's on me. They wanted to load a Debi heck mandate onto my bank account, but it didn't want to load and as such I could not give approval. Later the day, 3 Debi heck mandates were loaded from them without bank approval from me and there is no option to cancel on my banking app. The next day I called Platinum Life to speak to her to cancel, but was not allowed to speak to her. The lady informed me that she will cancel my policy and that within the next 3 days, the debicheck mandates would be removed. It's been almost 3 weeks and all 3 debicheck mandates are still active on my banking app. I'm not impressed on how they can quickly load these mandates but not remove them. My bankninformed me that only they can remove them, not even the bank can. So now, for a service I no longer want, I'm going to pay. This means my liberty has been taken away. And a bad reputation is given to Platinum Life. I will keep on posting on social medias about Liezel and Platinum Life until the mandates are removed and I get an email of confirmation of cancellation.
Thank you so much for taking my call this morning and giving me the opportunity to address this matter.
I have sent the confirmation via email, so please let me know if there is anything else I can do to assist and help with this matter. Our sincere apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call this morning and giving me the opportunity to address this matter.
I have sent the confirmation via email, so please let me know if there is anything else I can do to assist and help with this matter. Our sincere apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
