Platinum life not giving assistance

Item: Platinum Life
Rating: 1
Author: Sharise G

My grandmother has been asking for assistance for more than a week. She emailed them asking to contact her regarding her policy but they just sent her emails back with a paper to print which she then emailed again stating she does not have access to a printer she needs over the phone assistance . She's 74 years old and she has had this policy for a few years. Youre fine with taking her payment every month but when she needs a phone call to update her policy you dont give a damn.

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Platinum Life's replyOfficial

18 Jan 2021, 09:11

Dear Sharise,

I have received your complaint and would like to provide more feedback regarding this matter. I have spoken to Mrs Dednam regarding this Please note that as per procedure, to update or add any beneficiaries to the system, we do need a completed and signed form as well as a copy of the ID of the policyholder. This can’t be amended telephonically.

I have emailed you regarding this matter to see what arrangements can be made

You are more than welcome to contact me for any further assistance

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply18 Jan 2021, 09:11

Official