CS
Cindy S
1 reviews | Active since Jun 2011
21 Jan 2025, 15:12
Platinum Life - no record of policy sent to dispute or review from inception
I was telemarketed in May 2022 with a product that I could sort of afford for R99 per month. Over the years they have called and sort of forced me to increase the premiums to R298.05 However in the call they say it will only be increased in a couple of months time and that they will send me my updated policy to review and cancel if I want. I explained to them that I have never received such documents. I have kindly asked them to please send me the emails that show they were sent. In term they sent me transcripts of the call. I feel that because they never did as they said they would - they are in breach and I should be compensated. Even now they have not sent me a copy of my policy, when I brought this to their attention.
Helpful (0)
Replies (3)0
Replies (3)
Platinum Life's replyOfficial
21 Jan 2025, 15:41Dear Cindy,
Thank you so much for taking my call.
I sincerely apologize for any confusion or inconvenience caused by the earlier communication with our team. It appears that only the most recent proof was provided, and I regret that the full documentation you needed was not sent at that time.
Thank you so much for taking my call.
I sincerely apologize for any confusion or inconvenience caused by the earlier communication with our team. It appears that only the most recent proof was provided, and I regret that the full documentation you needed was not sent at that time.
To resolve this, I have emailed the requested documentation for your review. Please let me know if there’s anything further I can assist with or if you need additional information. I am happy to help ensure everything is in order.
Thank you for your patience, and I appreciate the opportunity to address this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply21 Jan 2025, 15:41
Official
Dear Cindy,
Thank you so much for taking my call.
I sincerely apologize for any confusion or inconvenience caused by the earlier communication with our team. It appears that only the most recent proof was provided, and I regret that the full documentation you needed was not sent at that time.
Thank you so much for taking my call.
I sincerely apologize for any confusion or inconvenience caused by the earlier communication with our team. It appears that only the most recent proof was provided, and I regret that the full documentation you needed was not sent at that time.
To resolve this, I have emailed the requested documentation for your review. Please let me know if there’s anything further I can assist with or if you need additional information. I am happy to help ensure everything is in order.
Thank you for your patience, and I appreciate the opportunity to address this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
CS
Cindy S's updateReviewer Update
21 Jan 2025, 16:18Thank you for your quick response and showing me that you did send out the policy on inception and on the update to the premium of R207.99. I am still waiting for a call from the consultant regarding my request to cancel, from 5 days ago. I was told that they would call back within 10 minutes of the call I made on 16 January 2025. I have had no calls. Only when I go onto this platform, I seem to get a reply. Please can you show me the email that was sent when the premium changed to R298.05
CS
Cindy S's update21 Jan 2025, 16:18
Reviewer Update
Thank you for your quick response and showing me that you did send out the policy on inception and on the update to the premium of R207.99. I am still waiting for a call from the consultant regarding my request to cancel, from 5 days ago. I was told that they would call back within 10 minutes of the call I made on 16 January 2025. I have had no calls. Only when I go onto this platform, I seem to get a reply. Please can you show me the email that was sent when the premium changed to R298.05
Platinum Life's replyOfficial
22 Jan 2025, 07:23Thank you so much for your reply. I am following up with our cancellation team and have arranged for a consultant to contact you today to confirm the cancellation. Please note that the R298 premium occurred due to your yearly inflation increase on your policy. Documentation is only sent out on request or when a upgrade is offered, but an SMS would have been sent to notify you of this increase.
Please let me know if there is anything else I can advise on
Please let me know if there is anything else I can advise on
Platinum Life's reply22 Jan 2025, 07:23
Official
Thank you so much for your reply. I am following up with our cancellation team and have arranged for a consultant to contact you today to confirm the cancellation. Please note that the R298 premium occurred due to your yearly inflation increase on your policy. Documentation is only sent out on request or when a upgrade is offered, but an SMS would have been sent to notify you of this increase.
Please let me know if there is anything else I can advise on
Please let me know if there is anything else I can advise on