FH
Frederik H
1 reviews | Active since Sept 2020
02 Sept 2020, 08:29
Platinum life kills
Platinum life called me. I told them I don't have the founds and that is why I cancelled everything with them. "Just before lockdown". They want to send me info to check. Lockdown started and I called then to cancel the delivery and they told me its cancelled But without getting any documentation they started deducting money. Because of that my medical add was stopped because i did not have the money in the back. I try calling but don't they don't answer My calls
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Platinum Life's replyOfficial
03 Sept 2020, 16:29Dear Frederik,
I have followed up on your complaint and would like to provide some feedback regarding this matter,
A cancellation was received on your policy In March 2020, but after speaking to one of our consultants, you decided to keep the policy active and confirming that the next premium can be deducted in July 2020 and thereafter. An updated policy schedule was sent via email to confirm this. I can gladly send this call through to you if needed.
Your policy has now been cancelled with immediate effect and no further premiums will be deducted from the account. I have also arranged to refund the premium taken in September back into your account.
Please let me know if there is anything else i can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have followed up on your complaint and would like to provide some feedback regarding this matter,
A cancellation was received on your policy In March 2020, but after speaking to one of our consultants, you decided to keep the policy active and confirming that the next premium can be deducted in July 2020 and thereafter. An updated policy schedule was sent via email to confirm this. I can gladly send this call through to you if needed.
Your policy has now been cancelled with immediate effect and no further premiums will be deducted from the account. I have also arranged to refund the premium taken in September back into your account.
Please let me know if there is anything else i can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Sept 2020, 16:29
Official
Dear Frederik,
I have followed up on your complaint and would like to provide some feedback regarding this matter,
A cancellation was received on your policy In March 2020, but after speaking to one of our consultants, you decided to keep the policy active and confirming that the next premium can be deducted in July 2020 and thereafter. An updated policy schedule was sent via email to confirm this. I can gladly send this call through to you if needed.
Your policy has now been cancelled with immediate effect and no further premiums will be deducted from the account. I have also arranged to refund the premium taken in September back into your account.
Please let me know if there is anything else i can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have followed up on your complaint and would like to provide some feedback regarding this matter,
A cancellation was received on your policy In March 2020, but after speaking to one of our consultants, you decided to keep the policy active and confirming that the next premium can be deducted in July 2020 and thereafter. An updated policy schedule was sent via email to confirm this. I can gladly send this call through to you if needed.
Your policy has now been cancelled with immediate effect and no further premiums will be deducted from the account. I have also arranged to refund the premium taken in September back into your account.
Please let me know if there is anything else i can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor