CC
Carmen C

1 reviews | Active since Sept 2018

10 Sept 2018, 07:47

Platinum life issues policies without consent

Firstly Platinum life phones me constantly and then starts harassing me on my work phone as well, so i decide to listen to what they have to say so i can get them off my back.

The gentleman i spoke to explains to me that i will receive a free gift and documents to read up about breast cancer and once i receive the documents i can decide whether or not i want to take out a policy, so i receive my free gift and a couple of weeks later another gift with policy documents stating that i have now taken out a policy with platinum life and what my premium will be and so on, THIS WAS NOT THE AGREEMENT!!!

I then try phoning and emailing Platinum life to get them to cancel the Policy BECAUSE I DO NOT WANT IT! and i get told the cancellation department will contact me in 3-4 days. That was last week Tuesday, and i am still waiting.

I want to Cancel my Policy that's all i want seems as they harass you to try and get you to take out a policy and then issue one without your consent but cant follow up and contact you when you want to cancel the policy you didn't even sign up. Terrible service and terrible manner of trying to sell and market your services. Can not believe a company can be so sly. Its disgusting.

0
Replies (2)
Platinum Life
Platinum Life's reply10 Sept 2018, 20:23
Official

Dear Carmen,

I’m very sorry to hear about this. Your debit order has been stopped and I will investigate the matter asap.

Please note that we are currently closed due to religious holidays, but we will be in contact on Wednesday 12 September.

Regards,

Tanja Yildirim

Client Care Manager

Platinum Life
Platinum Life's reply03 Oct 2018, 10:25
Official

Dear Carmen,

Thank you so much for taking my call this morning.

I am so sorry that the 30 day review period was not explained correctly. I have requested the calls on my side just to follow up on how the matter was handled, so that we can address the consultant or script as needed.

As per your conversation with Landi, kindly note that the policy has been frozen with immediate effect and no premiums will be requested.

Please do not hesitate to contact me on *** if there is anything else I can assist with

Have a great day

Kind regards,

Simoné Venter

Client Relationship Specialist & Client Care Supervisor