Platinum Life is there to make money

Dear Marilyne, 

I am sorry to hear about your experience and I have tried to contact you regarding this matter. 

Please note that your policy with Platinum Life has been adjusted and that we have no record of a refund on our system. If you have been dealing with one of our sister companies, please advise and we will gladly escalate this accordingly 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor