RS
Richard S
1 reviews | Active since Dec 2023
23 Feb 2024, 15:06
Platinum Life is terrible
They take your money every month no complaints from either party.... But when I fall off a ladder and have severe foot drop that I can not work they say they can't validate my claim... No one must ever take a policy with them because they never pay out anyone
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Platinum Life's replyOfficial
23 Feb 2024, 15:52Dear Richard,
I have received your review and I have asked our Claims team to contact you regarding this matter.
Kindly note that all claims are assessed based on the terms and conditions of the policy and the information provided. If more information is requested but we do not receive it, the outcome of the claim will be based on the information and records we have. You are welcome to provide any additional documents and our claims team will gladly have a look.
A letter with more information regarding the outcome of the claim is also sent out, in order to ensure that you are fully informed.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I have asked our Claims team to contact you regarding this matter.
Kindly note that all claims are assessed based on the terms and conditions of the policy and the information provided. If more information is requested but we do not receive it, the outcome of the claim will be based on the information and records we have. You are welcome to provide any additional documents and our claims team will gladly have a look.
A letter with more information regarding the outcome of the claim is also sent out, in order to ensure that you are fully informed.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply23 Feb 2024, 15:52
Official
Dear Richard,
I have received your review and I have asked our Claims team to contact you regarding this matter.
Kindly note that all claims are assessed based on the terms and conditions of the policy and the information provided. If more information is requested but we do not receive it, the outcome of the claim will be based on the information and records we have. You are welcome to provide any additional documents and our claims team will gladly have a look.
A letter with more information regarding the outcome of the claim is also sent out, in order to ensure that you are fully informed.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I have asked our Claims team to contact you regarding this matter.
Kindly note that all claims are assessed based on the terms and conditions of the policy and the information provided. If more information is requested but we do not receive it, the outcome of the claim will be based on the information and records we have. You are welcome to provide any additional documents and our claims team will gladly have a look.
A letter with more information regarding the outcome of the claim is also sent out, in order to ensure that you are fully informed.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor