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Ling L
1 reviews | Active since Jun 2011
16 Jan 2025, 13:42
Platinum Life is literally delaying completing the cancellation of my mom's policy, so they can get one last debit order in for this month.
Platinum Life is literally delaying completing the cancellation of my mom's policy, so they can get one last debit order in for this month. This is pathetic. How can it take a week to call her to confirm she wants to cancel. The delay tactic is wild and if you end up debiting her account end of Jan 2025 I will report it as fra*ud.
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Replies (7)0
Replies (7)
Platinum Life's replyOfficial
16 Jan 2025, 13:51Dear Ling,
Kindly note that all debit orders are stopped when the cancellation is received. Our team calls within a week for a legal closure and to confirm everything with her
She is welcome to contact us and ask for an urgent call back - our team will gladly arrange that for her
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kindly note that all debit orders are stopped when the cancellation is received. Our team calls within a week for a legal closure and to confirm everything with her
She is welcome to contact us and ask for an urgent call back - our team will gladly arrange that for her
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply16 Jan 2025, 13:51
Official
Dear Ling,
Kindly note that all debit orders are stopped when the cancellation is received. Our team calls within a week for a legal closure and to confirm everything with her
She is welcome to contact us and ask for an urgent call back - our team will gladly arrange that for her
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kindly note that all debit orders are stopped when the cancellation is received. Our team calls within a week for a legal closure and to confirm everything with her
She is welcome to contact us and ask for an urgent call back - our team will gladly arrange that for her
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
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Ling L's updateReviewer Update
16 Jan 2025, 14:02we have already requested and keep getting an automated response that one of your graduates will call.
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Ling L's update16 Jan 2025, 14:02
Reviewer Update
we have already requested and keep getting an automated response that one of your graduates will call.
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Ling L's updateReviewer Update
22 Jan 2025, 13:00STILL NO CALL AND IT HAS BEEN 6 DAYS. PATHETIC
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Ling L's update22 Jan 2025, 13:00
Reviewer Update
STILL NO CALL AND IT HAS BEEN 6 DAYS. PATHETIC
Platinum Life's replyOfficial
22 Jan 2025, 13:09I can confirm that our team has tried to contact your mother since Monday on her cell number and they have not been able to reach her. Is there a spesific time that best suits her?
Platinum Life's reply22 Jan 2025, 13:09
Official
I can confirm that our team has tried to contact your mother since Monday on her cell number and they have not been able to reach her. Is there a spesific time that best suits her?
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Ling L's updateReviewer Update
22 Jan 2025, 14:15call in the next 15 minutes and you need to route your calls correctly so it doesn't come up as SPAM and Potential *****.
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Ling L's update22 Jan 2025, 14:15
Reviewer Update
call in the next 15 minutes and you need to route your calls correctly so it doesn't come up as SPAM and Potential *****.
Platinum Life's replyOfficial
22 Jan 2025, 14:27I have asked our cancellation team to contact her to assist
Platinum Life's reply22 Jan 2025, 14:27
Official
I have asked our cancellation team to contact her to assist
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Ling L's updateReviewer Update
22 Jan 2025, 14:35thank you.
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Ling L's update22 Jan 2025, 14:35
Reviewer Update
thank you.