NS
Nicolette S
1 reviews | Active since Aug 2023
29 Dec 2023, 08:11
Platinum life is ****
Clearly they dont do maths I asked them to debit my account on the 1st of the month its only the 29 and already debited my account. I will now stop my siscribtion
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
29 Dec 2023, 08:26Dear Nicolette,
I have received your review and have followed up on this matter.
Kindly note that as the 1st of January 2024 is a public holiday, your premium was sent to the bank for collection today. An SMS was sent out advising on this arrangement to ensure that you are aware of this.
I apologize for any inconvenience caused and I have logged your cancellation request. A consultant will be in touch to confirm this with you within the next week, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on this matter.
Kindly note that as the 1st of January 2024 is a public holiday, your premium was sent to the bank for collection today. An SMS was sent out advising on this arrangement to ensure that you are aware of this.
I apologize for any inconvenience caused and I have logged your cancellation request. A consultant will be in touch to confirm this with you within the next week, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Dec 2023, 08:26
Official
Dear Nicolette,
I have received your review and have followed up on this matter.
Kindly note that as the 1st of January 2024 is a public holiday, your premium was sent to the bank for collection today. An SMS was sent out advising on this arrangement to ensure that you are aware of this.
I apologize for any inconvenience caused and I have logged your cancellation request. A consultant will be in touch to confirm this with you within the next week, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on this matter.
Kindly note that as the 1st of January 2024 is a public holiday, your premium was sent to the bank for collection today. An SMS was sent out advising on this arrangement to ensure that you are aware of this.
I apologize for any inconvenience caused and I have logged your cancellation request. A consultant will be in touch to confirm this with you within the next week, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor