ST
Sibongile T
1 reviews | Active since Jun 2021
30 Nov 2021, 11:07
Platinum Life is a ****
This is ****! They gave me their perfume and contract and assured me that it's free and there will be no cost after, that they are promoting their products only for them to inform me that I have to start paying monthly premiums. I told them that I'm not interested and they told me that they will debit the money since they have my account details. this is not allowed.
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Replies (2)
Platinum Life's replyOfficial
30 Nov 2021, 12:07Dear Sibongile,
I have received your complaint and I am currently looking into this matter
I have requested all calls that have been made to you and will gladly follow up and provide further feedback
Please let me know if there is anything else I can assist with while we are awaiting more information
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently looking into this matter
I have requested all calls that have been made to you and will gladly follow up and provide further feedback
Please let me know if there is anything else I can assist with while we are awaiting more information
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Nov 2021, 12:07
Official
Dear Sibongile,
I have received your complaint and I am currently looking into this matter
I have requested all calls that have been made to you and will gladly follow up and provide further feedback
Please let me know if there is anything else I can assist with while we are awaiting more information
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently looking into this matter
I have requested all calls that have been made to you and will gladly follow up and provide further feedback
Please let me know if there is anything else I can assist with while we are awaiting more information
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
09 Dec 2021, 11:26Dear Sibongile,
I have received the call made to you regarding a possible policy and would like to provide some feedback regarding this matter.
The consultant contacted you to offer a policy with Platinum Life. The benefits and cover was explained as well as our 30 day review period. You declined the offer as you already have other cover with your bank. The decline was noted and the call concluded. When they offered you the policy, the consultant did ask for your bank details should you be interested, but did not at any time say that something will deduct because we have your details (as they were never provided). I can gladly arrange to send this through to you as well.
Kindly note that we are a registered FSP and all our conduct is in line with current FSCA and POPIA legislation.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the call made to you regarding a possible policy and would like to provide some feedback regarding this matter.
The consultant contacted you to offer a policy with Platinum Life. The benefits and cover was explained as well as our 30 day review period. You declined the offer as you already have other cover with your bank. The decline was noted and the call concluded. When they offered you the policy, the consultant did ask for your bank details should you be interested, but did not at any time say that something will deduct because we have your details (as they were never provided). I can gladly arrange to send this through to you as well.
Kindly note that we are a registered FSP and all our conduct is in line with current FSCA and POPIA legislation.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Dec 2021, 11:26
Official
Dear Sibongile,
I have received the call made to you regarding a possible policy and would like to provide some feedback regarding this matter.
The consultant contacted you to offer a policy with Platinum Life. The benefits and cover was explained as well as our 30 day review period. You declined the offer as you already have other cover with your bank. The decline was noted and the call concluded. When they offered you the policy, the consultant did ask for your bank details should you be interested, but did not at any time say that something will deduct because we have your details (as they were never provided). I can gladly arrange to send this through to you as well.
Kindly note that we are a registered FSP and all our conduct is in line with current FSCA and POPIA legislation.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the call made to you regarding a possible policy and would like to provide some feedback regarding this matter.
The consultant contacted you to offer a policy with Platinum Life. The benefits and cover was explained as well as our 30 day review period. You declined the offer as you already have other cover with your bank. The decline was noted and the call concluded. When they offered you the policy, the consultant did ask for your bank details should you be interested, but did not at any time say that something will deduct because we have your details (as they were never provided). I can gladly arrange to send this through to you as well.
Kindly note that we are a registered FSP and all our conduct is in line with current FSCA and POPIA legislation.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor