1 reviews | Active since Jun 2019
PLATINUM LIFE IS A *****.
Platinum life called me and offered me a cancer insurance. They stated that they recieved my details from Isabella Garcia, including my banking details. They said they will email me a document of the policy and if i am interested i should contact them so that i can get the physical documents in order to sign and have a policy number.
I never got any documentations from them. During March still, i recieved a call stating that they are giving me a free gift, so i should confirm my address, i did not confirm the address.
Month end in April, they deducted money from my account. I reversed the order. End of May they deducted the money from my account again.
This company Platinum Life is a *****. How do u obtain someone's full details without their consent and open a policy for someone which was never agreed upon and further deduct religiously in their account?
PEOPLE SHOULD WATCH OUT FOR THIS COMPANY, APPARENTLY IM NOT THE ONLY PERSON THEY DID THIS TO!
I have received your complaint and I am currently investigating the matter.
I will be in touch with feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently investigating the matter.
I will be in touch with feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the call and would like to provide some feedback regarding your complaint. I have sent this through via email for your records as well
In the call, the consultant explains the 30 day review period and cover and a full legal closure is done with you. As you are a client with Isabella Garcia, the consultant does ask if we may obtain your bank details from them and you agree.
According to Dawnwing, your documents could not be delivered due to a refusal to receive it. As this was never communicated to us, the policy started in March 2020. I do apologize for this and we have addressed this with our logistics department as well.
Your policy has been processed for cancellation and a consultant will be in touch for final confirmation.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the call and would like to provide some feedback regarding your complaint. I have sent this through via email for your records as well
In the call, the consultant explains the 30 day review period and cover and a full legal closure is done with you. As you are a client with Isabella Garcia, the consultant does ask if we may obtain your bank details from them and you agree.
According to Dawnwing, your documents could not be delivered due to a refusal to receive it. As this was never communicated to us, the policy started in March 2020. I do apologize for this and we have addressed this with our logistics department as well.
Your policy has been processed for cancellation and a consultant will be in touch for final confirmation.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor