AM
Andries M
1 reviews | Active since Apr 2013
07 May 2019, 09:49
Platinum Life is a bully
I am disgusted with Platinum Life's poor and ********* conduct. The company cultivates a bullying culture that trick the public, unknowingly, to take out policies and then force unnecessary admin upon them to cancel what they never wanted in the first place – no better than cunning *******.
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Platinum Life's replyOfficial
10 May 2019, 11:40 Dear Mr Maree, Thank you so much for speaking with me regarding this matter. Kindly note that I have requested the calls that were made to you in April regarding this cover, and the conduct of the sales consultant. Your policy was only set to start in June (the 30 day review period was in effect, where you have the chance to go through the proposed policy and decide if you want to continue), and a cancellation has been processed as per your request. A consultant did try to reach you yesterday for a legal closure, but was not able to get a hold of you to confirm. Please expect a call again today so that this can be finalized. As soon as we have received the calls from our sales department, this will be sent through to you via email for your records. Have a great day
Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply10 May 2019, 11:40
Official
Dear Mr Maree, Thank you so much for speaking with me regarding this matter. Kindly note that I have requested the calls that were made to you in April regarding this cover, and the conduct of the sales consultant. Your policy was only set to start in June (the 30 day review period was in effect, where you have the chance to go through the proposed policy and decide if you want to continue), and a cancellation has been processed as per your request. A consultant did try to reach you yesterday for a legal closure, but was not able to get a hold of you to confirm. Please expect a call again today so that this can be finalized. As soon as we have received the calls from our sales department, this will be sent through to you via email for your records. Have a great day
Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor