CL
Corli L
1 reviews | Active since Jan 2020
02 Jan 2020, 13:03
PLATINUM LIFE IS **** !!!
Platinum Life is a DISGRACE !!!!!! I spoke to Warren Spencer, told hin NUMEROUS times I am not interested in the policy that he wants to sell to me... he said he will send documents anyway for me to sign and say I am not interested... NEVER got the documents, and TODAY a debit order goes off from my account.... what is wrong with you??????? I phoned Platinum Life, spoke to Janita or someone who thought I was very rude. Their accounts department is closed and refund will be done MONDAY, i dont care how you do it, but Platinum life you make sure you refund my money, TODAY!!!! I will never ever make use of PLATINUM LIFE !!!!!!!!!!!!!!!
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Platinum Life's replyOfficial
02 Jan 2020, 13:50Dear Corli,
I have received your review and we are currently investigating the matter.
As per our records, documentation with your policy schedule was sent to and signed by you in December 2019. As the consultant would have advised in the sales call, you do have a 30 day review period and the policy is set to start if we do not hear anything from you after this time. I apologize if there was any misunderstanding regarding this.
Your policy has been processed for cancellation and a refund has been arranged. Due to the festive season, refunds will only be paid from Monday, 6 January 2020 and thereafter. You are more than welcome to reverse the premium deducted and we will gladly compensate you for any bank costs that are associated with the reversal.
The sale call made to you from Warren has also been requested and when received, will be sent through via email.
You are more than welcome to contact us if there is anything we can assist with in the mean time. Yours Sincerely Simoné VenterClient Relationship Specialist & Client Care Supervisor
I have received your review and we are currently investigating the matter.
As per our records, documentation with your policy schedule was sent to and signed by you in December 2019. As the consultant would have advised in the sales call, you do have a 30 day review period and the policy is set to start if we do not hear anything from you after this time. I apologize if there was any misunderstanding regarding this.
Your policy has been processed for cancellation and a refund has been arranged. Due to the festive season, refunds will only be paid from Monday, 6 January 2020 and thereafter. You are more than welcome to reverse the premium deducted and we will gladly compensate you for any bank costs that are associated with the reversal.
The sale call made to you from Warren has also been requested and when received, will be sent through via email.
You are more than welcome to contact us if there is anything we can assist with in the mean time. Yours Sincerely Simoné VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply02 Jan 2020, 13:50
Official
Dear Corli,
I have received your review and we are currently investigating the matter.
As per our records, documentation with your policy schedule was sent to and signed by you in December 2019. As the consultant would have advised in the sales call, you do have a 30 day review period and the policy is set to start if we do not hear anything from you after this time. I apologize if there was any misunderstanding regarding this.
Your policy has been processed for cancellation and a refund has been arranged. Due to the festive season, refunds will only be paid from Monday, 6 January 2020 and thereafter. You are more than welcome to reverse the premium deducted and we will gladly compensate you for any bank costs that are associated with the reversal.
The sale call made to you from Warren has also been requested and when received, will be sent through via email.
You are more than welcome to contact us if there is anything we can assist with in the mean time. Yours Sincerely Simoné VenterClient Relationship Specialist & Client Care Supervisor
I have received your review and we are currently investigating the matter.
As per our records, documentation with your policy schedule was sent to and signed by you in December 2019. As the consultant would have advised in the sales call, you do have a 30 day review period and the policy is set to start if we do not hear anything from you after this time. I apologize if there was any misunderstanding regarding this.
Your policy has been processed for cancellation and a refund has been arranged. Due to the festive season, refunds will only be paid from Monday, 6 January 2020 and thereafter. You are more than welcome to reverse the premium deducted and we will gladly compensate you for any bank costs that are associated with the reversal.
The sale call made to you from Warren has also been requested and when received, will be sent through via email.
You are more than welcome to contact us if there is anything we can assist with in the mean time. Yours Sincerely Simoné VenterClient Relationship Specialist & Client Care Supervisor
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Corli L's updateReviewer Update
02 Jan 2020, 14:32Documentation, you mean hand cream to bribe people. With NO documentation. I said to Warren telephonically, I AM NOT INTERESTED !!!! 100 times!!! Stop irritating people, you are making such a bad name for yourself!! I have requested the debit order reversal from my bank as you have NO consent to take money from my account!!! This is not the last time you hear from this matter.
CL
Corli L's update02 Jan 2020, 14:32
Reviewer Update
Documentation, you mean hand cream to bribe people. With NO documentation. I said to Warren telephonically, I AM NOT INTERESTED !!!! 100 times!!! Stop irritating people, you are making such a bad name for yourself!! I have requested the debit order reversal from my bank as you have NO consent to take money from my account!!! This is not the last time you hear from this matter.