platinum life insurance

I was a Platinum life policy holder for a few years then i had to forgo the policy when i became retrenched...you can only become member by a referral...during Covid i app**** again & was told to go onto FACEBOOK to add.my details which i did then about 6 weeks later i followed up via email to enquire whether i am going to be helped all they say is a consultant will be in touch with you...followed up again after 8 weeks same story...then out if the blue a friend advised me she was asked to give them names & contact no's of which she gave my details...a consultant called me regarding this & i will receive the gift...NoGift was ever received. ...i mentioned i was waiting on a consultant to call me...she said she will forward my details to them...no phone call only emails to say a consultant will be in touch... So i am still waiting Platinum Life covers all female cancer... very disappointed at there service