EB
Emile B
1 reviews | Active since Mar 2021
31 Mar 2021, 08:38
Platinum life insurance
Good day. Platinum life started taking money from my account and i dont even have a policy with them. According to them i do, but i never asked or said that im interested. I disputed their debit orders and stopped it with my bank and then they decided to double debit me and i couldn't stop or make a dispute against it. So i called platinum life and said that i never signed or agreed to any contract. I want them to refund me all of my money today or latest tomorrow or im going to get an affidavit and report them for *****. This is ******* and no one is allowed to do that, and clearly im not the only one that went through this.
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Replies (3)
Platinum Life's replyOfficial
31 Mar 2021, 09:09Dear Emile,
I have received your complaint and we are currently investigating the matter
Kindly note that the calls made to you in November 2020 regarding the policy have been requested, to follow up on what was said and discussed. After a policy is issued out, documentation is sent through and you have a legal 30 day review period to go through it before the first deduction is set to occur. This should also be explained in the sales call. As soon as this has been received, it will be sent through with feedback.
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you, Kindly note that we will be able to provide more information regarding a refund as soon as the investigation has been concluded.
You are more than welcome to contact me if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and we are currently investigating the matter
Kindly note that the calls made to you in November 2020 regarding the policy have been requested, to follow up on what was said and discussed. After a policy is issued out, documentation is sent through and you have a legal 30 day review period to go through it before the first deduction is set to occur. This should also be explained in the sales call. As soon as this has been received, it will be sent through with feedback.
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you, Kindly note that we will be able to provide more information regarding a refund as soon as the investigation has been concluded.
You are more than welcome to contact me if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply31 Mar 2021, 09:09
Official
Dear Emile,
I have received your complaint and we are currently investigating the matter
Kindly note that the calls made to you in November 2020 regarding the policy have been requested, to follow up on what was said and discussed. After a policy is issued out, documentation is sent through and you have a legal 30 day review period to go through it before the first deduction is set to occur. This should also be explained in the sales call. As soon as this has been received, it will be sent through with feedback.
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you, Kindly note that we will be able to provide more information regarding a refund as soon as the investigation has been concluded.
You are more than welcome to contact me if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and we are currently investigating the matter
Kindly note that the calls made to you in November 2020 regarding the policy have been requested, to follow up on what was said and discussed. After a policy is issued out, documentation is sent through and you have a legal 30 day review period to go through it before the first deduction is set to occur. This should also be explained in the sales call. As soon as this has been received, it will be sent through with feedback.
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you, Kindly note that we will be able to provide more information regarding a refund as soon as the investigation has been concluded.
You are more than welcome to contact me if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
EB
Emile B's updateReviewer Update
31 Mar 2021, 09:50I was given the documentation to go through, but there was no follow-up call to ask me what i decided and if i want the policy. They cant just decide that i wants the policy and start deducting money from me. Thats not allowed.
EB
Emile B's update31 Mar 2021, 09:50
Reviewer Update
I was given the documentation to go through, but there was no follow-up call to ask me what i decided and if i want the policy. They cant just decide that i wants the policy and start deducting money from me. Thats not allowed.
Platinum Life's replyOfficial
31 Mar 2021, 09:53This is why we are requesting the sales call. As we send out an active contract, the consultant should have explained how the review period works and that the policy is set to start as per the date discussed, if we don't hear back from you. As soon as we have the calls, we will be able to confirm if all the disclosures were done.
Platinum Life's reply31 Mar 2021, 09:53
Official
This is why we are requesting the sales call. As we send out an active contract, the consultant should have explained how the review period works and that the policy is set to start as per the date discussed, if we don't hear back from you. As soon as we have the calls, we will be able to confirm if all the disclosures were done.