1 reviews | Active since Apr 2020
Platinum life *******ly debiting my already drained account
Insure Platinum Life has ****** me, a rep called me and advised i will receive a package at no cost, "emphasis on no cost", i received a package a few days later and the contents thereof was a pocket knife and a platinum life book. later on i receive a call from the agent again and advised that i am not interested in a policy, since then i have been debited numerous time by Platinum Life and this is disgusting, Platinum Life is a well established company and i am a ordinary individual with a low salary struggling to get by on a normal month, i have not been working since the lockdown and am not guaranteed a salary, i have two kids i provide for and i am not in a position to make the rich richer.i need to be compensated and i feel Platinum Life owes me more for the inconvenience, stress and over all adding to my struggle.
I have received your review and would like to provide some feedback regarding your complaint.
According to our system, you spoke to a consultant in December 2019 regarding the adjustment of your premium and cover and an updated policy schedule was sent out to confirm the new details. The deductions made since January 2020 was as per this arrangement.
Kindly note that I have requested call made to you in September 2019 to offer you the policy so that we can follow up on the call and what was advised. As soon as this has been received, I can arrange for this to be sent to you,
I have processed a cancellation on your policy and a consultant will be in touch today to confirm. A refund has been arranged for the premium that was deducted in March and all further deductions have been stopped. I apologize for any inconvenience caused.
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding your complaint.
According to our system, you spoke to a consultant in December 2019 regarding the adjustment of your premium and cover and an updated policy schedule was sent out to confirm the new details. The deductions made since January 2020 was as per this arrangement.
Kindly note that I have requested call made to you in September 2019 to offer you the policy so that we can follow up on the call and what was advised. As soon as this has been received, I can arrange for this to be sent to you,
I have processed a cancellation on your policy and a consultant will be in touch today to confirm. A refund has been arranged for the premium that was deducted in March and all further deductions have been stopped. I apologize for any inconvenience caused.
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor