1 reviews | Active since Oct 2018
Platinum life ignores clients!
Im very dissapointed in the service of the platinum life group... They are very fast to take your money but not helpfull! And on top they are ignoring emails from clients. I find this very unacceptable. Call centre agents also tell you the are doing what you asked or telling you its been done...but then you find out they did NOTHING!
Dear Aneli,
Thank you for taking my call today.
I sincerely apologize that you were not correctly informed when you requested changes to your policy. The premium was already sent to the bank and unfortunately we could not make changes to the amount that was deducted and thus the higher premium was requested.
I have listened to the calls in question and will address the consultant who you spoke to.
All changes discussed in our call has been made on the policy and updated schedule will be sent out via email within the next 48 working hours.
Best of luck with your move and I wish you only happiness and success on the new venture.
Please do not hesitate to give me a call on *** if there is anything else I can assist with.
Kind Regards,
Simone Venter
Client Care Supervisor and Client Relationship Specialist
Dear Aneli,
Thank you for taking my call today.
I sincerely apologize that you were not correctly informed when you requested changes to your policy. The premium was already sent to the bank and unfortunately we could not make changes to the amount that was deducted and thus the higher premium was requested.
I have listened to the calls in question and will address the consultant who you spoke to.
All changes discussed in our call has been made on the policy and updated schedule will be sent out via email within the next 48 working hours.
Best of luck with your move and I wish you only happiness and success on the new venture.
Please do not hesitate to give me a call on *** if there is anything else I can assist with.
Kind Regards,
Simone Venter
Client Care Supervisor and Client Relationship Specialist