Platinum Life happy to take money sluggish to call client

Item: Platinum Life
Rating: 1
Author: Francina A

I have contacted them send emails with no response. I need to cancel the policy and they need to refund them on the 26 I have contacted them and a lady at the switch board advise that someone will call me back regarding my cancelation and today nearly a month ago still no call still no refund

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Replies (1)

Platinum Life's replyOfficial

23 Jun 2022, 10:19

Dear Francina,

I have received your review and I have looked into this matter on my side

Kindly note that your cancellation was logged on the 31st of May 2022. Our cancellation has been trying to get in touch with you to confirm cancellation, but they have been unable to reach you. I have asked a consultant to call again today so please keep your phone nearby

All debit order were stopped on receipt of the cancellation and nothing further will be deducted from your account

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply23 Jun 2022, 10:19

Official