EVdW
Estelle Van der Walt
1 reviews | Active since Oct 2018
18 Jun 2020, 12:42
Platinum Life habits
Asked them not to contact me regarding upgrades; they still do. Not to callmy work no; they still do. Want to cancel my premiums; they won’t. Giving freebies because your a ‘good’ client’ and then try to sell that product to you on a monthly basis. When I said no; I was accused of using blackmarket products! Definitely a no go for me and cancelling my policy.
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Platinum Life's replyOfficial
19 Jun 2020, 14:07Dear Estelle,
I have received and your complaint and would like to assist regarding this matter. Please note that I was unable to reach you telephonically to discuss this with you.
I was unable to find any request logged on our side regarding your request not to be contacted for any upgrades on your policy. I apologize if this was discussed but not amended on our side.
We send out gifts to our long term policyholders or when an upgrade is offered on a policy - this is usually products from one of our sister companies. After you have received this, you might get contacted and offered some of the products, but this is always optional. I have also sent the complaint through to ensure that we follow up regarding the call you received and the conduct of the consultant.
A cancellation has been logged on your policy and a consultant from our cancellation team will give you a call within the next week to assist.
Please let me know if there is anything else I can assist with and I am so sorry for the experience you had
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received and your complaint and would like to assist regarding this matter. Please note that I was unable to reach you telephonically to discuss this with you.
I was unable to find any request logged on our side regarding your request not to be contacted for any upgrades on your policy. I apologize if this was discussed but not amended on our side.
We send out gifts to our long term policyholders or when an upgrade is offered on a policy - this is usually products from one of our sister companies. After you have received this, you might get contacted and offered some of the products, but this is always optional. I have also sent the complaint through to ensure that we follow up regarding the call you received and the conduct of the consultant.
A cancellation has been logged on your policy and a consultant from our cancellation team will give you a call within the next week to assist.
Please let me know if there is anything else I can assist with and I am so sorry for the experience you had
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply19 Jun 2020, 14:07
Official
Dear Estelle,
I have received and your complaint and would like to assist regarding this matter. Please note that I was unable to reach you telephonically to discuss this with you.
I was unable to find any request logged on our side regarding your request not to be contacted for any upgrades on your policy. I apologize if this was discussed but not amended on our side.
We send out gifts to our long term policyholders or when an upgrade is offered on a policy - this is usually products from one of our sister companies. After you have received this, you might get contacted and offered some of the products, but this is always optional. I have also sent the complaint through to ensure that we follow up regarding the call you received and the conduct of the consultant.
A cancellation has been logged on your policy and a consultant from our cancellation team will give you a call within the next week to assist.
Please let me know if there is anything else I can assist with and I am so sorry for the experience you had
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received and your complaint and would like to assist regarding this matter. Please note that I was unable to reach you telephonically to discuss this with you.
I was unable to find any request logged on our side regarding your request not to be contacted for any upgrades on your policy. I apologize if this was discussed but not amended on our side.
We send out gifts to our long term policyholders or when an upgrade is offered on a policy - this is usually products from one of our sister companies. After you have received this, you might get contacted and offered some of the products, but this is always optional. I have also sent the complaint through to ensure that we follow up regarding the call you received and the conduct of the consultant.
A cancellation has been logged on your policy and a consultant from our cancellation team will give you a call within the next week to assist.
Please let me know if there is anything else I can assist with and I am so sorry for the experience you had
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor