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Lerato M

1 reviews | Active since Jan 2019

09 Jan 2019, 11:52

Platinum Life free gifts

I was contacted by Nozipho for a free gift form platinum life. I was told they will send the gift to my work address. this was in October 2018. Till today, i have not received it. This was the second time around. In June 2018 I was contacted by Ronald for the the same free gift that also never arrived. Its a ****!!!!

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Replies (2)
Platinum Life
Platinum Life's reply16 Jan 2019, 11:40
Official
 Dear Lerato,  Thank you for getting back to me regarding the email that was sent.   You were nominated in November 2018 for a promotional gift. An sms to redeem the gift of your choice was sent out to you on the 4th, 5th and 7th of December, but no reply was received and no gift was chosen by you. As such the voucher has expired.  But, as per our conversation, I have arranged for your gift to be delivered within  the next week.   Please do not hesitate to contact me on *** if there is anything else I can assist with  Kind regards, 

Simoné Venter Client Relationship Specialist & Client Care Supervisor 
LM
Lerato M's update18 Jan 2019, 14:54
Reviewer Update
Hi there Simone, thank you for your swift response. Your customer care support is highly applaudable. As promised, I have received my free gift within a week. Thank you. Regards, Lerato