1 reviews | Active since Aug 2018
Platinum life **********!!!!!
I want to formally and very disappointingly write this review with my experience i had with Platinum Life. I received a phone call from an agent of Platinum Life, telling me more about their offers. I was immediately told that I qualified for a FREE gift and answered all their questions including giving my banking details, but I never gave my consent to becoming a member. I was then told that the free gift will be send to me, with all necessary documents contain information about their packages and what they offer, and then only can i decide whether i want to become a member or not.
To my disappointment, i noticed that Platinum Life started taking ******* debit orders from my account without any consent from myself. I never agreed verbally or in writing to become a member, or to have debit orders taken from my account on a monthly basis. And for that reason, i reversed the unauthorized debit order back into my account.
A few days later, i received a phone call from the rudest and most disrespectful agent from Platinum Life, wanting to know why i reversed a debit order from them. I then fully explained why i did so, as i have never given permission or consent for Platinum Life to make me a member or to *******ly steel money from my account. I told the consulted once again telephonic-that i was not interested in any of their packages and to please stop any future debit orders.
I then hoped that this problem was sorted, but to my utter disappointment in Platinum Life and their rude consultants, the debit order was now taken from my account as a double payment. Platinum life are ********** and *******, steeling from not just me but many others that has been a victim of Platinum Life, as i see on Hello Peter. They are welcome to come collect the "free" gift they delivered, at any time.
For the last time i would like for Platinum Life, and not just a consultant, but someone in a higher position or department to either contact me and sort this out immediately as i will continue to reverse payments *******ly taken from my account should that continue to happen, and will not hesitate to take this matter further if necessarily.
Quintin Nel ********** 956 **********
Dear Quintin,
Thank you very much for taking my call today.
As discussed, I have requested all calls made to you regarding your policy and I will look into all your concerns personally.
All our consultants work from a very strict script and should give all information regarding the 30 day review period and how the policy works. Any instance where this is not adhered to, will be addressed immediately.
Your policy has been cancelled with immediate effect and no further premiums will be deducted.
Please do not hesitate to give me a call on 011 *** if there is anything I can assist with.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Quintin,
Thank you very much for taking my call today.
As discussed, I have requested all calls made to you regarding your policy and I will look into all your concerns personally.
All our consultants work from a very strict script and should give all information regarding the 30 day review period and how the policy works. Any instance where this is not adhered to, will be addressed immediately.
Your policy has been cancelled with immediate effect and no further premiums will be deducted.
Please do not hesitate to give me a call on 011 *** if there is anything I can assist with.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
