1 reviews | Active since Sept 2013
PLATINUM LIFE *****
This is not even worth a 1 star review I got a call from a consultant offering me a quote. At the end of May R288 was debited from my account. My bank told me this amount cannot be reversed as PLATINUM LIFE has put a stop to reverse on their premiums I would like to lay a formal complaint against PLATINUM LIFE and the consultant for **********ly putting through a policy On my name without my consent I called PLATINUM LIFE and was told they will call me in 7 days. So I’m battling to get my money back but you guys and your consultant allowed this to happen. I will be taking this to all social media platforms and if I don’t get a resolution I will take it up with the OMBUDSMAN I do believe I’m not the only victim and once this goes public I would like to hear from the rest of the country citizens about their bad experiences. .
I have received your review and I am currently investigating this matter. I would like to provide some information regarding this as well.
Our system shows that you were contacted for a policy on the 30th of March 2022. On conclusion of the sale, a debicheck mandate was sent through to you to confirm when the policy will deduct and on which amount and this mandate was accepted by you. Policy Documentation was sent out via email in April, to ensure that you enjoy your full 30 day review period before the policy was set to start.
I have requested the sales call and will follow up on what was advised and how the sale was handled. Your cancellation has been logged and a consultant will be in touch as soon as possible to assist.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently investigating this matter. I would like to provide some information regarding this as well.
Our system shows that you were contacted for a policy on the 30th of March 2022. On conclusion of the sale, a debicheck mandate was sent through to you to confirm when the policy will deduct and on which amount and this mandate was accepted by you. Policy Documentation was sent out via email in April, to ensure that you enjoy your full 30 day review period before the policy was set to start.
I have requested the sales call and will follow up on what was advised and how the sale was handled. Your cancellation has been logged and a consultant will be in touch as soon as possible to assist.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor