RA
Rhona A

1 reviews | Active since May 2016

17 Sept 2019, 16:02

PLatinum Life for excellent service

I have had a policy with Platinum Life since 2005. In 2016 my husband's broker told us that I did not need this policy because I was already covered sufficiently by our other policies. I called and spoke to Simone of Platinum to cancel my policy. She advised me that I would be losing out on all the payments that I had already made and as I was not paying a huge premium, she recommended that I stay on this policy. VERY WISE LADY for not giving up on me. Last month my premiums went up as part of their anual increase and I found that I could not afford the premium at this stage, as work was slow. Lizelle called me and offered to reduce my premium considerably without losing out on my benefits and I am still covered. The compassion and care these ladies have for their clients, goes above and beyond. And I will stay with Platinum Life for as long as I am still alive.

Thank you for the GREAT service.

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Replies (1)
Platinum Life
Platinum Life's reply19 Sept 2019, 09:30
Official
Dear Rhona, 

I am completely blown away by your  wonderful review! 

Thank you so much for sharing your experiences with us and I am so happy that we were able to assist you regarding your cover, to ensure that you get the most out of your policy!

We always strive to leave our policy holder with a smile on their faces and your feedback really means the world to us!

Please give us a call if there is anything we can assist with. 

Have a great day 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor